Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on3409, Burrell Drive, Heatherfield, Shively, Jefferson County, Kentucky, 40216, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
About the Role
As a Customer Service Representative with a focus on Internet and Voice Repair, you will be vital to our mission of strengthening connections between Spectrum and our residential customers. You will provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We operate large, 24/7 bustling call centers offering a variety of shifts. In this dynamic environment, you will use a customer-centric mentality and a variety of tools to overcome challenges and get services running smoothly. You will be prepared to manage tough feedback from clients while conveying a strong understanding of Spectrum services. This role is designed for those who are positive, proactive, tech-savvy, and passionate about helping people through active listening and problem-solving.
Hiring Process
Start Date: July 13, 2026
Training Schedule: 12:00pm–9:00pm, Sunday–Thursday.
Post-Training Schedules: All schedules are 2nd shift, working a minimum of one weekend day, with start times ranging between 3:00pm and 5:00pm.
Important Eligibility Note: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Our Culture & Commitment
Here, our employees don't just have jobs; they're building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
3409, Burrell Drive, Heatherfield, Shively, Jefferson County, Kentucky, 40216, United States
Shively, Kentucky
Key Responsibilities
- check_circleProvide customer support via phone for Internet and Voice services
- check_circleTroubleshoot technical issues related to internet and phone connectivity
- check_circleConvey a strong understanding of Spectrum services to subscribers
- check_circleHandle basic billing inquiries and process customer payments
- check_circleUncover customer needs and create solutions to resolve problems
- check_circleManage tough feedback from clients while maintaining professionalism
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; proficiency in MS Office, computer skills, and typing; strong communication, organization, time management, and customer service skills; qualities such as being dependable, problem-solving, professional, positive, proactive, multi-tasking, and resilient.
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
Day-to-day, the Customer Support Representative at Spectrum will provide customer support via phone for internet and voice services; troubleshoot technical issues related to internet and phone connectivity; convey a strong understanding of spectrum services to subscribers; and handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Support Representative role?expand_more
To qualify for the Customer Support Representative at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in 3409, Burrell Drive, Heatherfield, Shively, Jefferson County, Kentucky, 40216, United States. This is a on-site role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative role as on-site.
How much experience is required for this Customer Support Representative role?expand_more
Customer Support Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative role at Spectrum?expand_more
Key skills for Customer Support Representative at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Support Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Spectrum is part of the customer services job category on Recrutus.