
This full-time Lead Engineer role within CCaaS Operations focuses on designing and implementing advanced cloud contact center solutions for federal and defense clients. The position involves leading end-to-end project lifecycles, integrating AI technologies like Amazon Bedrock and Genesys Cloud, and managing complex routing, IVR, and analytics systems. Key responsibilities include mentoring junior developers, troubleshooting network and voice infrastructure issues, and translating technical requirements for non-technical stakeholders. The role offers the appeal of working with cutting-edge generative AI in a mission-driven environment while providing opportunities for professional growth through continuous evaluation of emerging technologies. Candidates must be eligible for a Public Trust clearance, and the position may require occasional off-hours support for critical incidents.

















