
This full-time entry-level Benefit Specialist role supports clients in Philadelphia and remotely by guiding them through family protection services. The position serves as the primary point of contact for customer inquiries via phone, email, and live chat, requiring strong communication skills to resolve issues and maintain accurate documentation. Key responsibilities include collecting customer feedback, updating support resources, and collaborating with a team to ensure a seamless client journey. The role appeals to candidates seeking a supportive, team-oriented culture that values growth and coachability over perfection. It offers flexible scheduling, paid training, and clear pathways for merit-based promotions into leadership positions, allowing individuals to build a long-term career while helping others.





