Nice Incontact Communication Jobs

The Patient Access Representative 1 role is a full-time, on-site position within the UHealth Medical Campus department at the University of Miami. The incumbent registers patients for clinical services by verifying insurance benefits, collecting payments, and obtaining necessary legal and medical documentation. Key responsibilities include scheduling appointments, reconciling vouchers, answering patient inquiries, and navigating multiple healthcare systems to ensure accurate data entry and efficient patient flow. This position appeals to candidates seeking to join a leading academic medical center known for its groundbreaking research and commitment to serving South Florida and the Caribbean. The role offers the opportunity to work in a fast-paced environment while contributing to a positive patient experience and supporting a team dedicated to excellence in teaching, research, and care.

This senior engineering role focuses on leading the design and implementation of complex cloud contact center solutions within a high-traffic operations environment. The position involves architecting advanced routing, IVR, and AI-driven systems using platforms like Amazon Connect and Genesys, while managing the full project lifecycle from requirements gathering to deployment. Key responsibilities include mentoring junior developers, troubleshooting network and application issues, and translating technical concepts for non-technical stakeholders. The role offers the opportunity to work with cutting-edge generative AI technologies in a collaborative culture that values continuous improvement and professional growth. Candidates must be eligible for a Public Trust clearance, and the position may require occasional off-hours support for critical incidents.

The Lead Engineer - CCaaS Operations role involves designing and managing complex cloud contact center solutions within a high-impact team. Key responsibilities include leading end-to-end implementation of platforms like Amazon Connect and Genesys, integrating AI technologies such as generative models and conversational bots, and mentoring junior developers. The position requires translating technical concepts for stakeholders, troubleshooting network and system issues, and ensuring scalable, resilient architectures. This opportunity appeals to engineers seeking to work with cutting-edge cloud and AI tools in a collaborative environment. The role supports federal and defense projects, offering a chance to contribute to critical infrastructure while maintaining a focus on professional growth and technical excellence.

The Lead Engineer - CCaaS Operations role focuses on designing and implementing advanced cloud contact center solutions within a high-impact team. Key responsibilities include leading end-to-end project lifecycles, architecting AI-driven routing and analytics systems using platforms like Amazon Connect, and mentoring junior developers. The position requires translating complex technical concepts for stakeholders while ensuring network resilience and system reliability. This opportunity appeals to candidates seeking to work with cutting-edge generative AI technologies in a collaborative environment. The role supports federal and defense initiatives, offering a chance to contribute to critical infrastructure while maintaining a balance of independent ownership and team collaboration.

This full-time Lead Engineer role within CCaaS Operations focuses on designing and implementing advanced cloud contact center solutions for federal and defense clients. The position involves leading end-to-end project lifecycles, integrating AI technologies like Amazon Bedrock and Genesys Cloud, and managing complex routing, IVR, and analytics systems. Key responsibilities include mentoring junior developers, troubleshooting network and voice infrastructure issues, and translating technical requirements for non-technical stakeholders. The role offers the appeal of working with cutting-edge generative AI in a mission-driven environment while providing opportunities for professional growth through continuous evaluation of emerging technologies. Candidates must be eligible for a Public Trust clearance, and the position may require occasional off-hours support for critical incidents.

This Lead Engineer role within CCaaS Operations focuses on designing and implementing advanced cloud contact center solutions for federal and defense sectors. The position involves leading end-to-end project lifecycles, integrating AI technologies like Amazon Bedrock and Genesys Cloud, and managing complex routing, IVR, and analytics systems. Key responsibilities include mentoring junior developers, translating technical concepts for non-technical stakeholders, and ensuring network resilience through TCP/IP and VoIP expertise. The role appeals to candidates seeking to work with cutting-edge conversational AI in a mission-driven environment. It requires a Public Trust clearance and offers the opportunity to shape scalable, resilient architectures while collaborating with cross-functional IT teams.

This full-time Lead Engineer role within CCaaS Operations focuses on designing and implementing advanced cloud contact center solutions for federal and defense clients. The position involves leading the end-to-end implementation of platforms like Amazon Connect and Genesys, integrating AI technologies such as generative models, and managing complex routing, IVR, and analytics systems. Key responsibilities include mentoring junior developers, translating technical concepts for non-technical stakeholders, and ensuring network resilience through TCP/IP and VoIP expertise. The role offers the opportunity to work with cutting-edge conversational AI in a mission-driven environment while requiring a Public Trust clearance. The position is based on-site with potential for off-hours support during critical incidents.

This senior engineering role focuses on developing and maintaining Anti-Money Laundering products within a financial technology team. The position involves designing scalable transaction monitoring systems, translating complex regulatory requirements into technical specifications, and integrating data sources to detect financial crimes. Key responsibilities include optimizing alert generation mechanisms, collaborating with data scientists on machine learning models, and ensuring system security and audit readiness. The role appeals to candidates seeking to apply their software engineering skills to high-impact compliance challenges while working in an inclusive culture that values innovation. The work arrangement offers flexibility with options to work remotely near a hub or on-site, including occasional travel for team meetings and training events.

The Customer Experience CCAAS Technology Lead role at Accenture Song involves leading end-to-end delivery of large-scale contact center and cloud-based service solutions for global clients. Key responsibilities include developing comprehensive transformation strategies, managing onshore and offshore project teams, and driving platform migration and rollout initiatives. The position requires aligning technology capabilities with business goals while fostering strong relationships with senior stakeholders. This opportunity appeals to professionals seeking to work within a collaborative, experience-focused culture that prioritizes innovation and meaningful client impact. The role is based near an approved office location with travel required for client support, offering a dynamic environment for those passionate about digital transformation and strategic leadership.

This Customer Experience Technology Business Consultant role at Accenture Song focuses on transforming client customer service operations through strategic technology and design. The position involves evaluating current service offerings to identify gaps, defining implementation roadmaps, and leading teams to redesign organizational structures and technology capabilities. Key responsibilities include advising on customer-centric metrics, collaborating with designers and analysts to generate insights, and integrating GenAI and cloud-based service platforms. The role appeals to professionals seeking to work within a fast-paced, agile environment that values creative problem-solving and thought leadership. It offers opportunities to build long-term client partnerships and mentor junior team members. The position requires up to 50% travel and is based near an approved office location.

The Customer Experience CCAAS Technology Lead role at Accenture Song involves leading end-to-end delivery of large-scale contact center and cloud-based service solutions for global clients. Key responsibilities include developing comprehensive transformation strategies, managing platform migration and rollout execution, and overseeing Agile project lifecycles with onshore and offshore teams. The position requires strong stakeholder engagement to align technology capabilities with business goals and drive organizational change. This opportunity appeals to professionals seeking a client-facing role within a disruptive, experience-focused agency that values innovation and creative problem-solving. The role offers the chance to work with cutting-edge technologies like AWS and Genesys while contributing to meaningful brand experiences. Primary residency is required within 90 minutes of an approved office, with travel as needed for client support.

This full-time Periodontist role is based in Penfield, New York, within the Western New York Dental Group. The position involves providing specialized periodontal care as part of a comprehensive, multi-specialty team that includes pediatric dentistry, orthodontics, and oral surgery. Key responsibilities include performing periodontal treatments, collaborating with fellow specialists, and utilizing a built-in referral network to ensure high-quality patient outcomes. The opportunity is appealing due to the modern practice facilities, the supportive camaraderie of a group setting, and the organization's long-standing commitment to excellent service in the Buffalo and Rochester areas. The role is offered on a full-time basis with no travel requirements.

This travel nursing role places a Registered Nurse in the Post-Anesthesia Care Unit at Wesley Medical Center in Wichita, Kansas. The position involves caring for patients recovering from anesthesia and surgery, managing a 1:2 patient ratio, and utilizing Meditech electronic health records. Key responsibilities include monitoring vital signs, administering medications, and collaborating with the surgical team during 12-hour day shifts. The opportunity is appealing for experienced PACU professionals seeking a supportive environment with a focus on patient experience and modern equipment. The contract spans 13 weeks with a guaranteed schedule, offering a chance to work in a competitive market with a dedicated staff.

This full-time Vice President role is based in the Portland, Oregon office of FINN Partners, a global strategic communications agency. The position involves providing high-level counsel to C-suite executives and leading integrated marketing campaigns for B2B and enterprise clients. Key responsibilities include developing comprehensive PR strategies, managing media relations and crisis planning, and mentoring junior team members within a collaborative environment. The role appeals to experienced leaders seeking a culture that balances high performance with work-life balance, offering a hybrid work arrangement, generous time-off policies, and opportunities for career growth. Candidates must be able to work on-site at least three days per week.

This travel nursing role places a Registered Nurse within the Endoscopy department at a hospital in Salem, Virginia. The position involves admitting patients, circulating and scrubbing for procedures such as EGDs and colonoscopies, and managing patient recovery and discharge. The team operates in a fast-paced environment utilizing Olympus scopes and Meditech EMR systems. The role appeals to adaptable professionals who thrive in changing situations and value collaborative teamwork. The schedule consists of four 10-hour day shifts per week for a 13-week contract, with occasional weekend and on-call requirements. Candidates must possess at least two years of RN experience and relevant procedural skills.

This 13-week travel nursing role is based in Salem, Virginia, supporting an endoscopy unit with four procedure rooms. The position involves admitting patients, circulating and scrubbing for procedures such as EGDs and colonoscopies, and managing patient recovery and discharge. The role requires two years of RN experience and current ACLS certification. The position offers the appeal of working with diverse medical cases and advanced equipment like Olympus scopes, fostering professional growth through exposure to different healthcare technologies and patient populations. The schedule consists of four 10-hour day shifts per week with occasional weekend and on-call duties, providing a structured yet dynamic environment within a collaborative team setting.

This employed cardiology physician role is based in Salem, Oregon, within a growing clinic featuring on-site electrophysiology labs. The position requires a fellowship-trained MD or DO and involves providing general cardiology care on a Monday through Friday schedule. The opportunity appeals to candidates seeking a balanced lifestyle near outdoor recreation and excellent schools, with the added benefit of being less than an hour from Portland. The employer offers comprehensive support including visa sponsorship, relocation assistance, and contract negotiation, making it an attractive option for physicians looking to establish themselves in a collaborative environment.

The General Manager role at a Wendy's franchise involves providing vision and leadership to crew, shift supervisors, and restaurant managers to exceed customer expectations and meet business objectives. Key responsibilities include inspiring team growth, maintaining strict food quality standards, and fostering a culture that honors the company's legacy of treating people well. This position appeals to outgoing leaders who prioritize people development and enjoy a collaborative environment where they can shape a productive team. The role requires previous food service and management experience with flexible availability to manage 10-hour shifts. Employees benefit from a comprehensive package including health, dental, and vision insurance, a 401(k) retirement plan, paid time off, and an employee discount.

This senior-level Data Warehouse Architect role supports the MDHHS Data Warehouse project within a hybrid work model. The position focuses on managing complex batch frameworks, overseeing code promotions, and maintaining robust Linux and Teradata security models. Key responsibilities include conducting data architecture reviews, ensuring data quality through profiling and cleansing, and leading migration efforts to standardized frameworks. The role appeals to experienced professionals seeking to apply their expertise in a collaborative team environment while working on critical state programs like Child Support and Health Services. The position offers a contract opportunity with comprehensive benefits including medical, dental, and retirement matching.

The Team Leader role at Jack in the Box serves as the first-line operational supervisor responsible for guiding staff to deliver exceptional guest experiences. Key duties include training and coaching team members on food quality, safety standards, and customer service protocols, while actively managing front-of-house service and back-of-house kitchen operations during high-volume shifts. The position appeals to individuals who thrive in fast-paced environments and value a collaborative culture focused on brand pride and team development. This on-site role requires hands-on leadership to maintain facility cleanliness, ensure order accuracy, and foster a positive, energetic atmosphere for both guests and employees.

This junior property accountant role supports a 60-person real estate firm in Boston, reporting directly to the SVP of Accounting. The position involves maintaining accounting records for a diverse real estate portfolio and requires at least two years of accounting experience with some background in real estate. The role offers a hybrid work arrangement that balances office and remote days. Key responsibilities include managing financial data and ensuring accurate portfolio reporting. The position is appealing due to significant growth potential, a supportive company culture, and a strong emphasis on work-life balance.

The Assistant Branch Manager role supports a consumer financing team focused on helping customers navigate financial needs through personalized loan solutions. Key responsibilities include processing credit applications, managing branch cash and deposits, growing account volume through customer engagement, and handling collections for past-due accounts. The position offers a clear path for career advancement with training opportunities to become a Branch Manager, alongside comprehensive benefits including health coverage and retirement plans. This full-time position operates primarily on-site during weekday hours with occasional weekend requirements, requiring a valid driver's license and reliable transportation for banking duties.

The Field EHS Compliance Manager role supports construction and sealant operations by implementing safety programs to minimize environmental, health, and safety risks. Key responsibilities include conducting site inspections and audits, delivering OSHA compliance training, investigating incidents through root cause analysis, and managing workers' compensation cases. This position is appealing for professionals who value a culture where safety is the highest priority and where teamwork drives the creation of lasting community structures. The role offers opportunities to build experience in a collaborative environment focused on ingenuity and reliability. Work arrangements involve occasional visits to active plant and field locations, requiring the ability to navigate industrial environments and wear necessary personal protective equipment.

This role involves a Telehealth Registered Dietitian position within Cecelia Health, a virtual specialty practice focused on improving cardiometabolic health. The dietitian conducts intensive nutrition counseling and weight management education via digital platforms while supporting medication management and remote patient monitoring under physician supervision. Key responsibilities include building therapeutic alliances with diverse patients, utilizing motivational interviewing techniques, and maintaining accurate documentation. The position offers an appealing opportunity to tackle the obesity epidemic through life-changing patient relationships in a collaborative, clinician-centered culture. It features a flexible virtual schedule with consistent part-time hours of at least 20 weeks, annual continuing education stipends, and a supportive environment for professional growth.

This entry-level automotive technician role within DriveTime's reconditioning centers focuses on maintaining and repairing pre-owned inventory vehicles. Key responsibilities include performing basic mechanical repairs and maintenance, conducting state emissions testing, managing vehicle inventory movement, and documenting all work in internal systems. The position appeals to candidates seeking a stable career path with a company that prioritizes work-life balance through consistent schedules, closed Sundays, and no customer-facing interactions. The role offers significant professional growth opportunities, including tuition reimbursement and a culture recognized for its diversity and employee satisfaction, while providing comprehensive benefits such as health insurance and 401(k) plans.