Patient Access Representative 1
Not Disclosed•Full-TimeOn-site
location_on15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
About the Team
UHealth-University of Miami Health System is South Florida's only university-based health system, providing leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we proudly serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, handling over one million patient encounters annually. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care.
About the Role
The Patient Access Representative 1 serves as the vital first point of contact for patients at the UHealth Medical Campus. In this on-site role, you will ensure a favorable first impression and a positive patient experience by projecting a welcoming professional demeanor. You will interact effectively with patients of all ages and the broader healthcare team to coordinate a wide range of functions from pre-arrival to discharge.
You will navigate a fast-paced, constantly changing environment using multiple systems simultaneously, including EPIC MyChart, Grand Central ADT, Cadence, and others. Your day will involve registering patients for clinical services, verifying insurance benefits, collecting payments, and assisting patients in navigating self-serve technology options like MyChart and self-check-in kiosks. You will act as a gatekeeper for insurance verification and referrals while conducting critical communication to facilitate the understanding and signing of essential legal, ethical, and compliance documents prior to services being rendered.
Hiring Process
Current Employees: If you are a current Staff, Faculty, or Temporary employee at the University of Miami, please log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review the internal tip sheet.
External Applicants: External candidates should apply through the standard University of Miami career portal.
Equal Opportunity
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Work location
Work model: On-site
15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
Miami Beach, Florida
Key Responsibilities
- check_circleRegister patients for clinical services by obtaining pertinent information and verifying insurance benefits
- check_circleCoordinate patient flow from prearrival to discharge using multiple healthcare systems
- check_circleEnter and update demographic, financial, and clinical information accurately in systems
- check_circleExplain consent forms, financial liability, and HIPAA policies to patients and obtain signed documents
- check_circleAnswer telephone calls and respond to patient questions or inquiries appropriately
- check_circleAssist patients in navigating self-serve technology options like MyChart and kiosks
- check_circlePerform pre-service validation for in-person or virtual patient visits
- check_circleReview real-time insurance eligibility responses and update coverages as needed
- check_circleObtain copies of insurance cards, driver's licenses, and applicable referrals from patients
- check_circleObtain referrals and authorizations while serving as a gatekeeper for insurance verification
- check_circleCollect payments and reconcile vouchers for delivery to designated areas
- check_circleSchedule, cancel, and edit appointments while accurately recording no-show patients
Requirements
- verifiedHigh school diploma or equivalent
- verifiedMinimum 1 year of relevant experience
Nice to Have
Any relevant education, certifications and/or work experience.
Benefits & Perks
check_circleTuition remission
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Skills, education and keywords
Skills: Epic Mychart, Grand Central Adt, Cadence, Prelude, Radiant, Op Time, Care Everywhere, Resolute, Nice Incontact Communication, Aria Oncology.
Education: High school diploma or equivalent required.
Frequently asked questions about Patient Access Representative 1 at University of Miami
What does a Patient Access Representative 1 at University of Miami do?expand_more
In this Patient Access Representative 1 at University of Miami role, you will register patients for clinical services by obtaining pertinent information and verifying insurance benefits; coordinate patient flow from prearrival to discharge using multiple healthcare systems; enter and update demographic, financial, and clinical information accurately in systems; and explain consent forms, financial liability, and hipaa policies to patients and obtain signed documents.
What are the requirements for this Patient Access Representative 1 role?expand_more
To qualify for the Patient Access Representative 1 at University of Miami position, applicants should have: High school diploma or equivalent; and Minimum 1 year of relevant experience.
Where is the Patient Access Representative 1 role at University of Miami located?expand_more
Patient Access Representative 1 at University of Miami is based in 15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States. This is a on-site role.
Is this Patient Access Representative 1 job remote, hybrid, or on-site?expand_more
University of Miami has listed this Patient Access Representative 1 role as on-site.
How much experience is required for this Patient Access Representative 1 role?expand_more
Patient Access Representative 1 at University of Miami typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Patient Access Representative 1 role at University of Miami?expand_more
Key skills for Patient Access Representative 1 at University of Miami include Epic Mychart; Grand Central Adt; Cadence; Prelude; Radiant; Op Time; Care Everywhere; and Resolute.
What education is required for Patient Access Representative 1 at University of Miami?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Patient Access Representative 1 role belong to?expand_more
Patient Access Representative 1 at University of Miami is part of the admin job category on Recrutus.
About University of Miami
External link for University of Miami
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