
The CSC Manager II role leads daily operations at a Customer Service Center in Suffolk, Virginia, for the Department of Motor Vehicles. The position involves comprehensive oversight of human resources, finances, facilities, and security while supervising a diverse staff through hiring, training, and performance management. Key duties include analyzing operational metrics to drive improvements, ensuring compliance with state regulations, and resolving escalated customer issues to maintain service excellence. This position offers the opportunity to shape a culture of accountability and continuous improvement within a large public sector organization. The role requires 100% onsite presence to effectively manage day-to-day activities and ensure operational continuity.











