
This senior operations engineering role at Lumen focuses on enhancing network reliability and customer satisfaction within an AI-driven infrastructure. The position involves designing and implementing automation solutions to streamline network operations, integrating AI capabilities into NOC workflows for monitoring and incident response, and providing high-level technical support for complex routing and switching issues. Key responsibilities include mentoring junior engineers, managing data systems for managed services contracts, and acting as a liaison between internal teams and external vendors. The role appeals to candidates seeking a collaborative culture built on trust and transparency, offering opportunities to lead technical initiatives and make a lasting impact on the future of connectivity. While the position requires availability for off-hours support, it is structured as a remote opportunity.







