
This full-time role within the Property and Casualty Customer Service team supports policyholders and over 400 agents in Lansing, Michigan. The specialist handles inquiries regarding billing, coverage, and website issues through email and chat, utilizing systems like Guidewire and Salesforce to resolve technical grievances and promote additional coverages. Key responsibilities include maintaining accurate documentation, adhering to industry regulations, and leading by example in service metrics. The position offers a collaborative environment with a focus on professional growth, a comprehensive benefits package, and the opportunity to work with established insurance products while developing expertise in digital support channels.








