Associate Life Customer Service Specialist
Not Disclosed•Full-TimeOn-site
location_onMuseum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
About the Role
As an Associate Life Customer Service Specialist at the Farm Bureau Center in Lansing, you will serve as a vital link between our organization and its policyholders. Your primary mission is to deliver prompt, professional, and accurate support regarding Life and Annuity lines of business. You will be the first point of contact for agents, insureds, and third parties, handling inquiries via telephone and email while managing complex billing and policy transactions.
This role is designed for individuals who thrive in a dynamic environment where clear communication and quick decision-making are essential. You will take ownership of customer complaints and inquiries, ensuring they are resolved efficiently while upholding the company's standards of excellence. By maintaining advanced knowledge of product contracts, endorsements, and riders, you will help protect the interests of our customers and the integrity of our services.
Hiring Process
Qualified candidates will be considered for this position based on their experience and alignment with our values. The selection process focuses on identifying team members who demonstrate a strong commitment to professional growth and customer satisfaction.
Equal Opportunity Employer
Farm Bureau is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We foster a diverse and inclusive workplace where everyone can contribute their unique perspectives.
Work location
Work model: On-site
Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
Lansing, Michigan
Key Responsibilities
- check_circleAnswer telephone inquiries and process transactions for life and annuity products from agents and insureds
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Skills, education and keywords
Skills: Flmi, Clu, Falu, Llif, CHFC, Loma Flmi Level I, Bilingual.
Education: High school diploma or equivalent required; Associate degree preferred with focus on insurance, business, finance, or management.
Frequently asked questions about Associate Life Customer Service Specialist at Michigan Farm Bureau Family of Companies
What does a Associate Life Customer Service Specialist at Michigan Farm Bureau Family of Companies do?expand_more
In this Associate Life Customer Service Specialist at Michigan Farm Bureau Family of Companies role, you will answer telephone inquiries and process transactions for life and annuity products from agents and insureds; take ownership of complaints and inquiries and proactively follow through to resolution; process billing account changes, policy changes, distributions, and payments; and represent the company professionally and provide clear, concise answers to customer questions.
What are the requirements for this Associate Life Customer Service Specialist role?expand_more
To qualify for the Associate Life Customer Service Specialist at Michigan Farm Bureau Family of Companies position, applicants should have: High school diploma or equivalent; Minimum six months of experience in insurance processing; Experience or training in telephone and written communications; Experience in customer service activities; Completion of Customer Service training; and Designations in FLMI, CLU, FALU, LLIF or ChFC required or actively being pursued.