P/C Customer Service Support Analyst
Not Disclosed•Full-TimeOn-site
location_onMuseum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
About the Role
The P/C Customer Service Support Analyst serves as a vital bridge between the Property/Casualty Customer Service (PCCS) team and broader corporate initiatives. This role is designed to represent PCCS on key projects, ensuring that billing systems, programs, and procedures are optimized for both internal operations and field force users.
In this position, you will engage in the full lifecycle of system management, from study and analysis to design, testing, implementation, and maintenance. A core part of your day involves facilitating training on corporate system functions and driving workflow improvements through detailed business specifications and cost-benefit analysis. You will also perform quality control audits to ensure strict compliance and accuracy across PCCS functions.
Hiring Process
Farm Bureau Insurance is committed to finding the right talent for this role. Qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Culture & Benefits
Farm Bureau offers a comprehensive benefit package including medical, dental, vision, and 401K. We value a culture of continuous learning, requiring a willingness to pursue ongoing job-related training and education to stay current with industry standards and our proprietary systems.
Work location
Work model: On-site
Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
Lansing, Michigan
Key Responsibilities
- check_circleParticipate in corporate and departmental projects to elicit and document requirements
- check_circlePrepare and maintain up-to-date procedural documentation for PCCS processing functions
- check_circleCommunicate project status and progress to management and affected personnel
- check_circleDrive and challenge business areas on assumptions and execution of testing plans
- check_circleObtain in-depth knowledge of departmental processing methods and industry regulations
- check_circleMake recommendations for procedure and workflow improvements including cost benefit analysis
- check_circleAssist with software user acceptance testing and coordinate implementation of changes
Requirements
- verifiedBachelor's degree in insurance, business administration, finance, or management
- verified1-2 years insurance industry experience
- verifiedP/C Resident Producer license within 12 months
- verifiedExperience with project methodologies
- verifiedExperience with functional and system design specifications
- verifiedExperience with Farm Bureau Insurance products and billing systems
Nice to Have
Experience in project management techniques. Technical background and experience with Farm Bureau systems. Experience working in small-to-medium sized projects. Experience in process improvement. Experience working with property/casualty products.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circle401K retirement plan
Similar Job Opportunities
Skills, education and keywords
Skills: P/C Resident Producer License, Project Methodologies, Functional And System Design Specifications Development, Farm Bureau Insurance Products, Billing Systems, Project Management Techniques, Farm Bureau Systems, Process Improvement, Property/casualty Products.
Education: Bachelor's degree in insurance, business administration, finance or management, or equivalent experience.
Frequently asked questions about P/C Customer Service Support Analyst at Michigan Farm Bureau Family of Companies
What does a P/C Customer Service Support Analyst at Michigan Farm Bureau Family of Companies do?expand_more
In this P/C Customer Service Support Analyst at Michigan Farm Bureau Family of Companies role, you will participate in corporate and departmental projects to elicit and document requirements; prepare and maintain up-to-date procedural documentation for pccs processing functions; communicate project status and progress to management and affected personnel; and drive and challenge business areas on assumptions and execution of testing plans.
What are the requirements for this P/C Customer Service Support Analyst role?expand_more
Michigan Farm Bureau Family of Companies is looking for candidates who meet the following requirements: Bachelor's degree in insurance, business administration, finance, or management; 1-2 years insurance industry experience; P/C Resident Producer license within 12 months; Experience with project methodologies; Experience with functional and system design specifications; and Experience with Farm Bureau Insurance products and billing systems.
Where is the P/C Customer Service Support Analyst role at Michigan Farm Bureau Family of Companies located?expand_more
P/C Customer Service Support Analyst at Michigan Farm Bureau Family of Companies is based in Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States. This is a on-site role.
Is this P/C Customer Service Support Analyst job remote, hybrid, or on-site?expand_more
Michigan Farm Bureau Family of Companies has listed this P/C Customer Service Support Analyst role as on-site.
How much experience is required for this P/C Customer Service Support Analyst role?expand_more
P/C Customer Service Support Analyst at Michigan Farm Bureau Family of Companies typically requires 1–2 years of relevant experience at the entry level level.
What skills do you need for the P/C Customer Service Support Analyst role at Michigan Farm Bureau Family of Companies?expand_more
Key skills for P/C Customer Service Support Analyst at Michigan Farm Bureau Family of Companies include P/C Resident Producer License; Project Methodologies; Functional And System Design Specifications Development; Farm Bureau Insurance Products; Billing Systems; Project Management Techniques; Farm Bureau Systems; and Process Improvement.
What education is required for P/C Customer Service Support Analyst at Michigan Farm Bureau Family of Companies?expand_more
Educational requirements for this role: Bachelor's degree in insurance, business administration, finance or management, or equivalent experience.
What category does the P/C Customer Service Support Analyst role belong to?expand_more
P/C Customer Service Support Analyst at Michigan Farm Bureau Family of Companies is part of the it job category on Recrutus.