AWS Amazon Connect Sales Architect

About the Team

The AWS Practice at Accenture is home to the company's deepest AWS experts, supporting over 1,500 certified AWS architects globally. As the AWS SWAT team, we are responsible for Accenture's most complex AWS projects and provide the delivery capability for the Accenture AWS Business Group (AABG). AABG maintains the deepest relationship Amazon Web Services has with any partner in the ecosystem. By joining this group, you will work alongside smart people across industry, specialist organizations, and technology groups to drive innovation and define new customer experiences. You will have the opportunity to lead the world's largest enterprises on the path to native cloud transformation and serverless architectures, operating on the leading edge of cloud technology.

About the Role

This role is designed for a seasoned technology leader with deep expertise in Amazon Connect and the AWS ecosystem. You will drive contact center modernization initiatives, leading cross-functional teams to deliver enterprise-grade solutions that enhance customer experience through scalable, secure, and intelligent cloud platforms. Your mission is to lead the end-to-end delivery of Amazon Connect-based solutions, overseeing design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens.

In this position, you will take ownership of a team responsible for cloud-based contact center transformation initiatives within enterprise environments. You will collaborate with market unit leaders to identify emerging client demands and align capability development with business needs. The role involves leading proposal responses to client RFPs, managing complex program delivery, and mentoring current team members to meet evolving technology demands. You will engage directly with clients for solution design, requirement analysis, and regular demos, ensuring alignment with business goals while optimizing the customer experience.

Hiring Process

Accenture is committed to a fair and transparent hiring process. If you are hired, you will be asked to participate in our reasonable accommodation process should you require accommodation to perform the essential functions of your role. For more information on how we process your data during the recruiting and hiring process, please review Accenture's Recruiting and Hiring Statement.

Equal Opportunity & Culture

Accenture believes that no one should be discriminated against because of their differences. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, competitive, and creative, helping us better serve our clients and communities. Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities and is committed to providing veteran employment opportunities. We do not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own pay or the pay of another employee or applicant.