Agency Services Phone Support Representative
Not Disclosed•Full-TimeOn-site
location_onMuseum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
About the Role
The Agency Services Phone Support Representative serves as a vital bridge between the Farm Bureau home office and independent contractor insurance agents. This role is designed to prepare the Field Force for success by delivering comprehensive, prompt, and professional customer service. You will act as the primary point of contact for agents and customers, taking ownership of incoming calls to resolve policy issues, process transactions, and provide critical information needed to quote, sell, and service clients.
In this position, you will not only answer questions regarding billing, insurance coverages, and member benefits but also actively identify opportunities to cross-sell services. As a trusted resource, you will maintain deep knowledge of Farm Bureau systems and procedures, ensuring that both field agents and home office team members have the accurate data they need to operate efficiently. The role also involves proactively researching and resolving complex issues through daily document listings and activity reports, while staying current on all program changes to streamline policy handling.
Work location
Work model: On-site
Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
Lansing, Michigan
Key Responsibilities
- check_circleAssist customers with questions regarding billing, insurance coverages, and member benefits
- check_circleReceive, process, and verify insurance and membership transactions
- check_circleTake ownership of complaints and inquiries and proactively follow through to resolution
- check_circleAccept and apply payments from customers
- check_circleGather and prepare quotes and information for all lines of business
- check_circleIdentify cross-sell opportunities
- check_circleTrain other team members on process, procedures, and technology as assigned
- check_circleIdentify, recommend, and enact procedural changes to improve job efficiency and effectiveness
Requirements
- verifiedHigh school diploma or equivalent
- verifiedExperienced computer usage and Microsoft Outlook, Word, Excel, PowerPoint
- verifiedActive P/C license or obtain within 90 days
- verifiedKeyboarding skills with accuracy
- verifiedWillingness to pursue continuing job-related training and education
Nice to Have
Associate's degree with focus on business administration, management, or insurance. Minimum six months of experience in insurance processing. One-year professional office experience and customer service.
Benefits & Perks
check_circleFull benefit package including medical, dental, vision, and 401K
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Skills, education and keywords
Skills: Microsoft Outlook, Microsoft Powerpoint, P/C License.
Education: High school diploma or equivalent required; Associate's degree preferred with focus on business administration, management, or insurance.
Frequently asked questions about Agency Services Phone Support Representative at Michigan Farm Bureau Family of Companies
What does a Agency Services Phone Support Representative at Michigan Farm Bureau Family of Companies do?expand_more
In this Agency Services Phone Support Representative at Michigan Farm Bureau Family of Companies role, you will assist customers with questions regarding billing, insurance coverages, and member benefits; receive, process, and verify insurance and membership transactions; take ownership of complaints and inquiries and proactively follow through to resolution; and accept and apply payments from customers.
What are the requirements for this Agency Services Phone Support Representative role?expand_more
Michigan Farm Bureau Family of Companies is looking for candidates who meet the following requirements: High school diploma or equivalent; Experienced computer usage and Microsoft Outlook, Word, Excel, PowerPoint; Active P/C license or obtain within 90 days; Keyboarding skills with accuracy; and Willingness to pursue continuing job-related training and education.
Where is the Agency Services Phone Support Representative role at Michigan Farm Bureau Family of Companies located?expand_more
Agency Services Phone Support Representative at Michigan Farm Bureau Family of Companies is based in Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States. This is a on-site role.
Is this Agency Services Phone Support Representative job remote, hybrid, or on-site?expand_more
Michigan Farm Bureau Family of Companies has listed this Agency Services Phone Support Representative role as on-site.
How much experience is required for this Agency Services Phone Support Representative role?expand_more
Agency Services Phone Support Representative at Michigan Farm Bureau Family of Companies typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Agency Services Phone Support Representative role at Michigan Farm Bureau Family of Companies?expand_more
Key skills for Agency Services Phone Support Representative at Michigan Farm Bureau Family of Companies include Microsoft Outlook; Microsoft Powerpoint; and P/C License.
What education is required for Agency Services Phone Support Representative at Michigan Farm Bureau Family of Companies?expand_more
Educational requirements for this role: High school diploma or equivalent required; and Associate's degree preferred with focus on business administration, management, or insurance.
What category does the Agency Services Phone Support Representative role belong to?expand_more
Agency Services Phone Support Representative at Michigan Farm Bureau Family of Companies is part of the customer services job category on Recrutus.