Associate P/C Customer Service Specialist
Not Disclosed•Full-TimeOn-site
location_onMuseum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
About the Team
You will join the Property/Casualty (P/C) Customer Service Team at the Farm Bureau Center in Lansing, Michigan. This team is dedicated to providing exemplary customer experiences to policyholders, over 400 agents, and their field office staff. The group serves as a vital link between the company and its members, ensuring prompt and professional support across all personal and commercial lines of business.
About the Role
As an Associate P/C Customer Service Specialist, your primary mission is to preserve and enhance the customer service relationship. You will address policy and billing-related questions and concerns from both internal and external customers via telephone, email, and website. Your day-to-day involves resolving problems accurately while adhering to department standards and metrics to ensure high-quality service. You will develop an intermediate understanding of company core values, industry regulations, and the relationships between the company, customers, and affiliated entities.
Hiring Process
Qualified applicants will be considered for two available openings. The selection process focuses on identifying candidates who demonstrate the ability to learn new technologies and possess strong communication skills.
Equal Opportunity
Farm Bureau is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work location
Work model: On-site
Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
Lansing, Michigan
Key Responsibilities
- check_circleAddress customer questions and concerns about insurance coverage changes and member benefits
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Skills, education and keywords
Skills: Legacy, Guidewire, Salesforce, Microsoft Suite, Onenote, Powerpoint, Word, Outlook, Ains, Acs.
Education: High school diploma or equivalent required; Associate's degree with a focus on business administration, management, insurance, or finance preferred.
Frequently asked questions about Associate P/C Customer Service Specialist at Michigan Farm Bureau Family of Companies
What does a Associate P/C Customer Service Specialist at Michigan Farm Bureau Family of Companies do?expand_more
In this Associate P/C Customer Service Specialist at Michigan Farm Bureau Family of Companies role, you will address customer questions and concerns about insurance coverage changes and member benefits; utilize intermediate understanding of company relationships and core values to ensure professional business conduct; provide timely assistance to policyholders, agents, and lienholders via telephone regarding billing and coverage inquiries; and develop and maintain knowledge of departmental processing methods, regulations, and software systems.
What are the requirements for this Associate P/C Customer Service Specialist role?expand_more
Michigan Farm Bureau Family of Companies is looking for candidates who meet the following requirements: High school diploma or equivalent; 60 wpm keyboarding skills with accuracy; Six months' experience or training in telephone and written communications; Six months' experience in customer service activities; One year of experience in the use of computers, phones, and software; and Associate's degree with a focus on business administration, management, insurance, or finance preferred.