Associate P/C Premium Control Specialist
Not Disclosed•Full-TimeHybrid
location_onMuseum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
About the Team
You will join the Property/Casualty (P/C) Customer Service Team at the Farm Bureau Center in Lansing, MI. This team is dedicated to providing an extraordinary customer experience to policyholders and over 400 agents and their field office staff. The group ensures the accuracy of premium-related financial processes across personal and commercial lines of business, serving as a critical link between internal operations and external stakeholders.
About the Role
As an Associate P/C Premium Control Specialist, you will manage and oversee the billing, allocation, reconciliation, and control of insurance premiums. Your day will involve resolving premium-related inquiries, maintaining professional communication with policyholders and agents, and handling complex, multi-step financial activities. You will take ownership of escalated customer complaints, utilizing de-escalation techniques to provide clear and concise solutions. This role requires you to follow departmental standards and metrics to ensure high-quality service while navigating industry regulations and software tools like Legacy, Guidewire, and Salesforce.
Hiring Process & Work Model
This position offers a hybrid work model. Successful candidates will complete an approximately two-month in-person training period at our Home Office in Lansing, MI. Following the training, the role offers flexibility for remote or in-person work options.
Equal Opportunity
Farm Bureau is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work location
Work model: Hybrid
Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
Lansing, Michigan
Key Responsibilities
- check_circleProcess complex premium control tasks by reviewing, prioritizing, and executing multi-step financial activities
- check_circleResolve premium discrepancies to maintain accuracy, compliance, and adherence to service-level standards
- check_circleManage escalated customer complaints and inquiries by providing proactive solutions and de-escalation
- check_circleProvide accurate policy and billing account information to policyholders, agents, and field staff
- check_circleMaintain advanced knowledge of departmental processing methods, regulations, and software systems
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAssociate degree in marketing, business administration, management, insurance, finance, or equivalent experience
- verified60 wpm keyboarding skills with accuracy
- verifiedThree to four years of experience in insurance processing and customer service
- verifiedThree to four years of experience with computers, phones, and software
- verifiedTwo to four years of accounting or bookkeeping experience
- verifiedThree to four years of experience with Microsoft suite
- verifiedBilingual skills preferred
- verifiedDesignations in AINS, ACS, or AIS preferred
Nice to Have
Bilingual skills. Designations in AINS, ACS, or AIS.
Benefits & Perks
check_circleFull benefit package including medical, dental, vision, and 401K
Similar Job Opportunities
Skills, education and keywords
Skills: Guidewire, Salesforce, Microsoft Word, Ains, Acs, Ais.
Education: High school diploma or equivalent required; Associate degree required with focus on marketing, business, or finance, or equivalent experience.
Frequently asked questions about Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies
What does a Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies do?expand_more
In this Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies role, you will process complex premium control tasks by reviewing, prioritizing, and executing multi-step financial activities; resolve premium discrepancies to maintain accuracy, compliance, and adherence to service-level standards; manage escalated customer complaints and inquiries by providing proactive solutions and de-escalation; and provide accurate policy and billing account information to policyholders, agents, and field staff.
What are the requirements for this Associate P/C Premium Control Specialist role?expand_more
To qualify for the Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies position, applicants should have: High school diploma or equivalent; Associate degree in marketing, business administration, management, insurance, finance, or equivalent experience; 60 wpm keyboarding skills with accuracy; Three to four years of experience in insurance processing and customer service; Three to four years of experience with computers, phones, and software; and Two to four years of accounting or bookkeeping experience.
Where is the Associate P/C Premium Control Specialist role at Michigan Farm Bureau Family of Companies located?expand_more
Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies is based in Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States. This is a hybrid role.
Is this Associate P/C Premium Control Specialist job remote, hybrid, or on-site?expand_more
Michigan Farm Bureau Family of Companies has listed this Associate P/C Premium Control Specialist role as hybrid.
How much experience is required for this Associate P/C Premium Control Specialist role?expand_more
Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies typically requires 3–4 years of relevant experience at the mid level level.
What skills do you need for the Associate P/C Premium Control Specialist role at Michigan Farm Bureau Family of Companies?expand_more
Key skills for Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies include Guidewire; Salesforce; Microsoft Word; Ains; Acs; and Ais.
What education is required for Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies?expand_more
Educational requirements for this role: High school diploma or equivalent required; and Associate degree required with focus on marketing, business, or finance, or equivalent experience.
What category does the Associate P/C Premium Control Specialist role belong to?expand_more
Associate P/C Premium Control Specialist at Michigan Farm Bureau Family of Companies is part of the customer services job category on Recrutus.