Claims Service Specialist
Not Disclosed•Full-TimeHybrid
location_on21, Flo Drive, Syosset, Town of Oyster Bay, Nassau County, New York, 11791, United States
About GEICO
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day, we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
About the Role
As an Auto Claims Specialist, you will reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely. This role is designed to drive customer satisfaction through meaningful interactions and resolve concerns to ensure a positive experience.
This is an in-office position located at 2 Huntington Quadrangle, Melville, NY. While the role requires complete in-office training, there is an opportunity to work 80% on-site and 20% off-site after training. You will also enjoy GEICO Flex, which offers additional weeks annually to work off-site, subject to meeting location and work guidelines.
Our Culture and Values
We foster an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging that values different perspectives. Our teams are led by dynamic, multi-faceted leaders driven by performance excellence and unified under a shared purpose.
As part of our culture, we offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. We provide a work environment in which each associate is able to be productive and work to the best of their ability, maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Equal Opportunity
The GEICO Companies provide for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.
Work location
Work model: Hybrid
21, Flo Drive, Syosset, Town of Oyster Bay, Nassau County, New York, 11791, United States
Syosset, New York
Key Responsibilities
- check_circleCollect accident facts and investigate claim details
- check_circleGuide policyholders through coverage and claim steps
- check_circleAssist customers in the process of getting back on the road
- check_circleManage incoming customer calls regarding auto claims
- check_circleResolve customer concerns to ensure positive experiences
- check_circleGather statements from involved parties in accidents
Requirements
- verifiedHigh School Diploma or GED required
- verifiedAvailable to work evenings, weekends, and holidays
- verifiedCustomer-facing Claims experience preferred
- verifiedCollege degree preferred
Nice to Have
Customer-facing Claims experience. College degree.
Benefits & Perks
check_circleHealth and wellness benefits starting Day 1 including medical, dental, vision, and flexible spending accountscheck_circlePaid Time Off accrues immediately plus 13 paid holidays annually (8 fixed, 5 floating)check_circle401(k) with up to 6% match vested immediatelycheck_circleGEICO Strive tuition assistance program providing up to $5,250 annually
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Interpersonal Skills, Problem-Solving, Empathy, Kpis.
Education: High School Diploma or GED required; College degree preferred.
Frequently asked questions about Claims Service Specialist at GEICO
What does a Claims Service Specialist at GEICO do?expand_more
Day-to-day, the Claims Service Specialist at GEICO will collect accident facts and investigate claim details; guide policyholders through coverage and claim steps; assist customers in the process of getting back on the road; and manage incoming customer calls regarding auto claims.
What are the requirements for this Claims Service Specialist role?expand_more
GEICO is looking for candidates who meet the following requirements: High School Diploma or GED required; Available to work evenings, weekends, and holidays; Customer-facing Claims experience preferred; and College degree preferred.
Where is the Claims Service Specialist role at GEICO located?expand_more
Claims Service Specialist at GEICO is based in 21, Flo Drive, Syosset, Town of Oyster Bay, Nassau County, New York, 11791, United States. This is a hybrid role.
Is this Claims Service Specialist job remote, hybrid, or on-site?expand_more
GEICO has listed this Claims Service Specialist role as hybrid.
How much experience is required for this Claims Service Specialist role?expand_more
Candidates for Claims Service Specialist at GEICO should have mid level.
What skills do you need for the Claims Service Specialist role at GEICO?expand_more
Key skills for Claims Service Specialist at GEICO include Customer Service; Interpersonal Skills; Problem-Solving; Empathy; and Kpis.
What education is required for Claims Service Specialist at GEICO?expand_more
Educational requirements for this role: High School Diploma or GED required; and College degree preferred.
What category does the Claims Service Specialist role belong to?expand_more
Claims Service Specialist at GEICO is part of the customer services job category on Recrutus.