Claims Service Specialist
Not Disclosed•Full-TimeHybrid
location_on2257, Colonial Avenue, Crystal Lake, Polk County, Florida, 33801, United States
About GEICO
At GEICO, we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed customer expectations while making a real impact through our shared purpose. Our mission is to protect people through life's twists and turns, constantly evolving to stay ahead of their needs.
When you join our company, we want you to feel valued, supported, and proud to work here. That is why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. We foster an inclusive culture of shared success, rooted in integrity and a bias for action. Our teams are driven by performance excellence and unified under a shared purpose, valuing different perspectives and ensuring a work environment free from discrimination and harassment.
Your Impact as an Auto Claims Specialist
As an Auto Claims Specialist, you will reassure customers and offer solutions with empathy and care when they need us the most. You will guide policyholders through their coverage and the steps to get back on the road safely. This role is about more than just processing claims; it is about resolving customer concerns to ensure a positive experience and driving customer satisfaction through meaningful interactions.
You will manage incoming calls, collect accident facts, investigate claim details, and collect statements from involved parties. Working in a high-volume environment with measurable goals, you will adapt to shifting priorities and utilize your problem-solving skills to assist customers in the process of getting back on the road.
Professional Growth and Culture
We offer a career where you can learn, grow, and thrive through personalized development programs. You will have access to industry-leading training, certification assistance, and career mentorship with supportive leaders at all levels. GEICO provides licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
Our culture is grounded in core values that promote caring, inclusion, and belonging. We offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. From day one, you will take on exciting challenges that help you grow and collaborate with dynamic teams.
Workplace Flexibility and Location
This role begins with complete in-office training. Following training, there is an opportunity to work 80% on-site and 20% off-site. Employees can also enjoy GEICO Flex, which offers additional weeks annually to work off-site, subject to meeting location and work guidelines. The office is located at 3535 W. Pipkin Rd, Lakeland, FL 33811.
Application and Eligibility
To apply, please ensure you meet the basic qualifications, including a High School Diploma or GED. While customer-facing claims experience and an active Adjuster's license are preferred, we are looking for individuals with strong customer service, interpersonal, and empathy skills who are available to work evenings, weekends, and holidays.
Please note that at this time, GEICO will not sponsor a new applicant for employment authorization for this position. We are committed to providing a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law.
Work location
Work model: Hybrid
2257, Colonial Avenue, Crystal Lake, Polk County, Florida, 33801, United States
Florida
Key Responsibilities
- check_circleCollect accident facts and investigate claim details
- check_circleCollect statements from involved parties to process claims
- check_circleResolve customer concerns to ensure a positive experience
- check_circleAssist customers in the process of getting back on the road safely
- check_circleManage incoming customer calls regarding auto claims
- check_circleGuide policyholders through coverage options and next steps
Requirements
- verifiedHigh School Diploma or GED required
- verifiedActive Adjusters license preferred
- verifiedCustomer-facing Claims experience preferred
- verifiedAvailable to work evenings, weekends, and holidays
- verifiedUS work authorization required (no sponsorship)
Nice to Have
Customer-facing Claims experience, Active Adjusters license, College degree
Benefits & Perks
check_circleHealth and wellness benefits starting Day 1 including medical, dental, vision, and flexible spending accountscheck_circleAccrue Paid Time Off immediately plus 13 paid holidays annually (8 fixed, 5 floating)check_circle401(k) with up to 6% match, vested immediatelycheck_circleGEICO Strive upfront tuition assistance program up to $5,250 annually
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Interpersonal Skills, Problem-Solving, Empathy, Adjusters License, Claims Experience.
Education: High School Diploma or GED required; College degree preferred.
Frequently asked questions about Claims Service Specialist at GEICO
What does a Claims Service Specialist at GEICO do?expand_more
In this Claims Service Specialist at GEICO role, you will collect accident facts and investigate claim details; collect statements from involved parties to process claims; resolve customer concerns to ensure a positive experience; and assist customers in the process of getting back on the road safely.
What are the requirements for this Claims Service Specialist role?expand_more
To qualify for the Claims Service Specialist at GEICO position, applicants should have: High School Diploma or GED required; Active Adjusters license preferred; Customer-facing Claims experience preferred; Available to work evenings, weekends, and holidays; and US work authorization required (no sponsorship).
Where is the Claims Service Specialist role at GEICO located?expand_more
Claims Service Specialist at GEICO is based in 2257, Colonial Avenue, Crystal Lake, Polk County, Florida, 33801, United States. This is a hybrid role.
Is this Claims Service Specialist job remote, hybrid, or on-site?expand_more
GEICO has listed this Claims Service Specialist role as hybrid.
How much experience is required for this Claims Service Specialist role?expand_more
Candidates for Claims Service Specialist at GEICO should have mid level.
What skills do you need for the Claims Service Specialist role at GEICO?expand_more
Key skills for Claims Service Specialist at GEICO include Customer Service; Interpersonal Skills; Problem-Solving; Empathy; Adjusters License; and Claims Experience.
What education is required for Claims Service Specialist at GEICO?expand_more
Educational requirements for this role: High School Diploma or GED required; and College degree preferred.
What category does the Claims Service Specialist role belong to?expand_more
Claims Service Specialist at GEICO is part of the customer services job category on Recrutus.