Patient Financial Services Rep
Not Disclosed•Full-TimeRemote
location_onEnglish Street, Wichita, Sedgwick County, Kansas, 67202, United States
About MedHQ
MedHQ, LLC is a fast-growing leader in consulting and technology-enabled expert services for outpatient healthcare. With a 97% long-term client retention rate spanning over 20 years, we serve Ambulatory Surgery Centers, Surgical Hospitals, Physician Practices, and Healthcare Outpatient Facilities nationwide. Recognized as a 2022 Becker's Top 150 Places to Work in Healthcare, our culture is defined by the RITE Values: Respect, Innovation, Trust, and Energy. These principles permeate every service line, ensuring a unique, personalized approach that balances exceptional transactional and emotional intelligence.
Originally established as a Professional Employer Organization (PEO) providing human resources, accounting, and staff credentialing, MedHQ expanded in 2022 through a strategic relationship with 424 Capital. This growth transformed us into a comprehensive financial management company offering Advisory, Client Human Resources, Client Accounting, Staff Credentialing, Clinical Staffing, and Revenue Cycle Services. Our mission is to drive efficiencies and growth for both MedHQ and our clients through a robust menu of expert services.
About the Role
As a Patient Financial Services Representative, you will play a vital role in delivering exceptional customer service while managing medical billing inquiries and payment processing. This position is designed to ensure a seamless revenue cycle management process for our diverse patient base. You will serve as the primary point of contact for patients navigating their financial healthcare journey, handling inbound calls with compassion and empathy.
In this role, you will interpret Explanation of Benefits (EOB) statements, assist patients in setting up payment plans, and resolve billing disputes by collaborating with insurance companies and healthcare providers. Your fluency in both English and Spanish is essential to effectively communicate with and serve our multilingual community. By maintaining accurate records and adhering to HIPAA guidelines, you will help ensure that every patient interaction contributes to high satisfaction and first-call resolution.
Application Instructions
We are looking for a dedicated and compassionate individual with a passion for helping patients navigate medical billing challenges. If you are fluent in both English and Spanish and meet the qualifications, we encourage you to apply for this remote position.
Important Eligibility Note: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity
MedHQ is an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background, ensuring a fair and respectful hiring process for all.
Work location
Work model: Remote
English Street, Wichita, Sedgwick County, Kansas, 67202, United States
Wichita, Kansas
Key Responsibilities
- check_circleHandle inbound patient calls regarding medical bills and financial matters
- check_circleCollect payments over the phone and ensure accurate documentation
- check_circleAssist patients in setting up payment plans as needed
- check_circleInterpret and explain Explanation of Benefits (EOB) statements to patients
- check_circleInvestigate and resolve denied claims and billing disputes
- check_circleCollaborate with insurance companies and healthcare providers to resolve issues
- check_circleMaintain detailed records of patient interactions and generate billing reports
- check_circleEnsure all processes adhere to HIPAA guidelines and healthcare regulations
- check_circleCommunicate fluently in English and Spanish to serve diverse patients
Requirements
- verifiedHigh school diploma or equivalent
- verifiedMinimum 1 year experience in healthcare billing, revenue cycle management, or customer service
- verifiedBilingual proficiency in English and Spanish
- verifiedProficiency in computer applications and billing software
- verifiedLegal authorization to work in the United States
Nice to Have
Some college coursework in a related field. Proficiency in English and Spanish. Understanding of healthcare billing codes, insurance terminology, and medical terminology.
Benefits & Perks
check_circleEmployer sponsored Major Medical, Dental, and Vision insurancecheck_circleAccidental Death and Disability insurancecheck_circleShort term disability coveragecheck_circle4.5% 401K matchingcheck_circleFlexible spending accountcheck_circleGenerous paid time off
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Skills, education and keywords
Skills: English, Spanish, Revenue Cycle Management, Hipaa, Billing Software, Healthcare Billing Codes, Insurance Terminology, Medical Terminology.
Education: High school diploma or equivalent required.
Frequently asked questions about Patient Financial Services Rep at MedHQ
What does a Patient Financial Services Rep at MedHQ do?expand_more
In this Patient Financial Services Rep at MedHQ role, you will handle inbound patient calls regarding medical bills and financial matters; collect payments over the phone and ensure accurate documentation; assist patients in setting up payment plans as needed; and interpret and explain explanation of benefits (eob) statements to patients.
What are the requirements for this Patient Financial Services Rep role?expand_more
To qualify for the Patient Financial Services Rep at MedHQ position, applicants should have: High school diploma or equivalent; Minimum 1 year experience in healthcare billing, revenue cycle management, or customer service; Bilingual proficiency in English and Spanish; Proficiency in computer applications and billing software; and Legal authorization to work in the United States.
Where is the Patient Financial Services Rep role at MedHQ located?expand_more
Patient Financial Services Rep at MedHQ is based in English Street, Wichita, Sedgwick County, Kansas, 67202, United States. This is a remote role.
Is this Patient Financial Services Rep job remote, hybrid, or on-site?expand_more
MedHQ has listed this Patient Financial Services Rep role as remote.
How much experience is required for this Patient Financial Services Rep role?expand_more
Patient Financial Services Rep at MedHQ typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Patient Financial Services Rep role at MedHQ?expand_more
Key skills for Patient Financial Services Rep at MedHQ include English; Spanish; Revenue Cycle Management; Hipaa; Billing Software; Healthcare Billing Codes; Insurance Terminology; and Medical Terminology.
What education is required for Patient Financial Services Rep at MedHQ?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Patient Financial Services Rep role belong to?expand_more
Patient Financial Services Rep at MedHQ is part of the customer services job category on Recrutus.
About MedHQ
MedHQ is a healthcare management firm headquartered in Westchester, Illinois, specializing in advisory and administrative solutions for the hospitals and health care sector. Since its founding in 2003, the company has supported a diverse range of clients across the United States, including hospital systems, outpatient healthcare facilities, ambulatory surgery centers, and physician provider groups. By handling complex operational tasks, MedHQ enables these healthcare providers to concentrate on patient care and clinical excellence.
The organization offers a comprehensive suite of services designed to streamline administrative workflows. These capabilities span Human Resource Services, Staffing Solutions, Client Accounting and Finance, Revenue Cycle Services, and strategic Advisory. This broad portfolio allows MedHQ to address various operational challenges faced by healthcare organizations of different sizes and specialties. For additional details regarding their offerings and approach, interested parties can visit www.medhq.com.
Browse more roles: All MedHQ jobs, customer services jobs on Recrutus.