ENHD Support Analyst
Not Disclosed•Full-TimeRemote
location_on122, Sparrow Drive, Riverside Drive Village, Augusta, Kennebec County, Maine, 04330, United States
About the Team
The Employer Notice Helpdesk (ENHD) at Accenture plays a vital role in supporting the Centers for Medicare & Medicaid Services (CMS). Our team is dedicated to triaging inbound calls from employers who receive notices related to their employees' health coverage through the Health Insurance Marketplace. As part of a broader team supporting the Federal Health Insurance Marketplace, we take great pride in delivering accurate, compassionate assistance to individuals and organizations across the country.
We are seeking dedicated, detail-oriented professionals who are passionate about public service and eager to contribute to a high-impact program. If you are driven, adaptable, and committed to excellence, we invite you to join us in helping empower employers and strengthen the Marketplace experience for millions of Americans.
Work location
Work model: Remote
122, Sparrow Drive, Riverside Drive Village, Augusta, Kennebec County, Maine, 04330, United States
Augusta, Maine
Key Responsibilities
- check_circleTriage incoming calls and provide accurate guidance to employers
- check_circleDeliver customer service through live phone interactions and voicemail follow-up
- check_circleValidate employer requests and identify missing information
- check_circleDocument all communications in the CRM system
- check_circleManage and prioritize a high caseload during surge periods
- check_circleCollaborate with colleagues to enhance support processes
- check_circleApply escalation criteria to route complex inquiries appropriately
Requirements
- verifiedBachelor's Degree or equivalent OR 4 years' relevant experience
- verifiedExperience in customer service
- verifiedExperience analyzing data or working on a helpdesk
- verifiedMust be a US Citizen
Nice to Have
Proficient in MS Office applications including Word, Excel, PowerPoint, and Outlook. Experienced working effectively in a high-volume, team-oriented environment. Thrives in a fast-paced, deadline-driven environment. Strong written and oral communication skills. Willingness to work occasional evenings or overtime as needed.
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Word, Excel, Powerpoint, Outlook, CRM.
Education: Bachelor's Degree or equivalent OR 4 years' relevant experience in lieu of degree.
Frequently asked questions about ENHD Support Analyst at ASM Research
What does a ENHD Support Analyst at ASM Research do?expand_more
In this ENHD Support Analyst at ASM Research role, you will triage incoming calls and provide accurate guidance to employers; deliver customer service through live phone interactions and voicemail follow-up; validate employer requests and identify missing information; and document all communications in the crm system.
What are the requirements for this ENHD Support Analyst role?expand_more
To qualify for the ENHD Support Analyst at ASM Research position, applicants should have: Bachelor's Degree or equivalent OR 4 years' relevant experience; Experience in customer service; Experience analyzing data or working on a helpdesk; and Must be a US Citizen.
Where is the ENHD Support Analyst role at ASM Research located?expand_more
ENHD Support Analyst at ASM Research is based in 122, Sparrow Drive, Riverside Drive Village, Augusta, Kennebec County, Maine, 04330, United States. This is a remote role.
Is this ENHD Support Analyst job remote, hybrid, or on-site?expand_more
ASM Research has listed this ENHD Support Analyst role as remote.
How much experience is required for this ENHD Support Analyst role?expand_more
ENHD Support Analyst at ASM Research typically requires 4+ years of relevant experience at the mid level level.
What skills do you need for the ENHD Support Analyst role at ASM Research?expand_more
Key skills for ENHD Support Analyst at ASM Research include MS Office; Word; Excel; Powerpoint; Outlook; and CRM.
What education is required for ENHD Support Analyst at ASM Research?expand_more
Educational requirements for this role: Bachelor's Degree or equivalent OR 4 years' relevant experience in lieu of degree.
What category does the ENHD Support Analyst role belong to?expand_more
ENHD Support Analyst at ASM Research is part of the customer services job category on Recrutus.