
The Training Lead role at MCI, based in Wichita, KS, oversees the full learning strategy and delivery experience for a team of approximately 50 agents within a rapidly expanding global business services organization. Key responsibilities include designing and leading comprehensive onboarding programs, facilitating blended training formats such as virtual classrooms and self-paced modules, and partnering with the Quality team to develop targeted interventions that address performance gaps. The position also involves maintaining up-to-date training materials and measuring program effectiveness through data analysis. This opportunity appeals to professionals seeking a dynamic environment with a strong focus on continuous learning, internal career growth, and a collaborative culture that values employee development and recognition.












