Training Lead
Not Disclosed•Full-TimeOn-site
location_onSouth Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States
About MCI
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations extending across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company and ranked as the 452nd Fastest Growing Privately Held Company in the USA. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across various brands, including MCI BPO, MarketForce, GravisApps, and MCI Federal Services.
At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We believe that your hard work deserves recognition and reward, offering a variety of benefits and incentives designed to grow with you over time.
Work location
Work model: On-site
South Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States
Wichita, Kansas
Key Responsibilities
- check_circleLead comprehensive onboarding programs for new hires to ensure foundational skills and confidence
- check_circlePartner with the Quality team to identify knowledge gaps and develop targeted training interventions
Similar Job Opportunities
Frequently asked questions about Training Lead at MCI
What does a Training Lead at MCI do?expand_more
In this Training Lead at MCI role, you will lead comprehensive onboarding programs for new hires to ensure foundational skills and confidence; partner with the quality team to identify knowledge gaps and develop targeted training interventions; maintain and update training materials such as lesson plans, slide decks, and digital assets; and ensure specialists have access to accurate documentation, tools, and learning resources.
What are the requirements for this Training Lead role?expand_more
MCI is looking for candidates who meet the following requirements: 3 years in training, facilitation, or instructional design; Proficiency with LMS platforms and content development tools; Must be authorized to work in the country where the job is based; Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; and Must be willing to submit to drug screening.
Where is the Training Lead role at MCI located?expand_more
Training Lead at MCI is based in South Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States. This is a on-site role.
Is this Training Lead job remote, hybrid, or on-site?expand_more
MCI has listed this Training Lead role as on-site.