Bilingual Federal Disaster Support Representative
Not Disclosed•Full-TimeOn-site
location_onSouth Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States
About MCI
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations extending across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company and ranked as the 452nd Fastest Growing Privately Held Company in the USA. MCI now employs over 10,000 talented individuals with 150+ diverse North American client partners across various brands, including MCI BPO, MarketForce, GravisApps, and MCI Federal Services.
At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We believe that your hard work deserves recognition and reward, offering a team-oriented culture that fosters collaboration and engagement.
Work location
Work model: On-site
South Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States
Wichita, Kansas
Key Responsibilities
- check_circleAssist callers impacted by severe flooding with empathetic and effective support
- check_circleRespond to customer inquiries and provide accurate and helpful information
- check_circleResolve customer issues in a timely and professional manner
- check_circleDocument all interactions thoroughly and accurately
- check_circleMaintain confidentiality and handle sensitive information appropriately
- check_circleEscalate complex issues to the appropriate department or supervisor as needed
- check_circleProvide follow-up communication to ensure customer satisfaction
- check_circleStay informed about company policies, procedures, and service updates
- check_circleParticipate in team meetings and training sessions to enhance service quality
- check_circleOffer feedback and suggestions to improve customer service processes
Requirements
- verifiedFluency in both English and Spanish
- verifiedHigh school diploma or equivalent
- verifiedMust pass a Level 2 fingerprint background check
- verifiedMust be authorized to work in the country where the job is based
Nice to Have
College education. Previous customer service experience.
Benefits & Perks
check_circlePaid Time Off and paid holidayscheck_circleComprehensive medical, dental, and vision coverage after 60 dayscheck_circleMEC medical plans available after 30 dayscheck_circleShort-term disability coveragecheck_circleLife insurance optionscheck_circleAccident and critical illness supplemental insurancecheck_circleRetirement savings programs where availablecheck_circleDaily, weekly, and monthly contests with cash bonuses and prizescheck_circleComprehensive 6-week paid training program
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Skills, education and keywords
Skills: English, Spanish.
Education: High school diploma or equivalent required; college education is a plus..
Frequently asked questions about Bilingual Federal Disaster Support Representative at MCI
What does a Bilingual Federal Disaster Support Representative at MCI do?expand_more
A Bilingual Federal Disaster Support Representative at MCI is responsible for the following: Assist callers impacted by severe flooding with empathetic and effective support; Respond to customer inquiries and provide accurate and helpful information; Resolve customer issues in a timely and professional manner; and Document all interactions thoroughly and accurately.
What are the requirements for this Bilingual Federal Disaster Support Representative role?expand_more
MCI is looking for candidates who meet the following requirements: Fluency in both English and Spanish; High school diploma or equivalent; Must pass a Level 2 fingerprint background check; and Must be authorized to work in the country where the job is based.
Where is the Bilingual Federal Disaster Support Representative role at MCI located?expand_more
Bilingual Federal Disaster Support Representative at MCI is based in South Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States. This is a on-site role.
Is this Bilingual Federal Disaster Support Representative job remote, hybrid, or on-site?expand_more
MCI has listed this Bilingual Federal Disaster Support Representative role as on-site.
How much experience is required for this Bilingual Federal Disaster Support Representative role?expand_more
Candidates for Bilingual Federal Disaster Support Representative at MCI should have entry level.
What skills do you need for the Bilingual Federal Disaster Support Representative role at MCI?expand_more
Key skills for Bilingual Federal Disaster Support Representative at MCI include English; and Spanish.
What education is required for Bilingual Federal Disaster Support Representative at MCI?expand_more
Educational requirements for this role: High school diploma or equivalent required; college education is a plus..
What category does the Bilingual Federal Disaster Support Representative role belong to?expand_more
Bilingual Federal Disaster Support Representative at MCI is part of the customer services job category on Recrutus.