
This full-time remote role serves as a Quality Assurance Analyst within the Enrollment Operational Enablement Department, supporting the Student Services team for online academy programs. The position focuses on evaluating customer interactions across enrollment and resolution workflows to ensure accuracy, policy adherence, and high customer satisfaction. Key responsibilities include reviewing standard and complex interactions using established scorecards, identifying root causes of quality defects, and partnering with supervisors to drive targeted coaching and continuous improvement initiatives. The role appeals to candidates seeking a mission-driven environment where learning is central to the company culture, offering the flexibility of working from a home office while contributing to the growth of a global lifelong learning organization.











