Specialist, Quality Assurance Analyst
Not Disclosed•Full-TimeRemote
location_onPreston Funeral Home, Dickinson Street, Charleston, Kanawha County, West Virginia, 25301, United States
About the Team
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. As the world's lifelong learning company, learning isn't just what we do; it's who we are.
This role sits within the Enrollment Operational Enablement Department, specifically supporting the Quality Assurance Management function. The team works to ensure the highest standards of customer experience across our Learning Network, Family Enrollment Center, and Technology-enabled workflows, partnering closely with Supervisors, Training, Operations, and Technology teams to drive continuous improvement.
Work location
Work model: Remote
Preston Funeral Home, Dickinson Street, Charleston, Kanawha County, West Virginia, 25301, United States
Charleston, West Virginia
Key Responsibilities
- check_circleReview and evaluate customer interactions using established quality standards and scorecards
- check_circleValidate accuracy of enrollment information provided to families
- check_circleIdentify trends, repeat defects, and drivers of customer dissatisfaction
- check_circlePartner with supervisors to support targeted coaching efforts
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Frequently asked questions about Specialist, Quality Assurance Analyst at Pearson
What does a Specialist, Quality Assurance Analyst at Pearson do?expand_more
A Specialist, Quality Assurance Analyst at Pearson is responsible for the following: Review and evaluate customer interactions using established quality standards and scorecards; Validate accuracy of enrollment information provided to families; Identify trends, repeat defects, and drivers of customer dissatisfaction; and Partner with supervisors to support targeted coaching efforts.
Where is the Specialist, Quality Assurance Analyst role at Pearson located?expand_more
Specialist, Quality Assurance Analyst at Pearson is based in Preston Funeral Home, Dickinson Street, Charleston, Kanawha County, West Virginia, 25301, United States. This is a remote role.
Is this Specialist, Quality Assurance Analyst job remote, hybrid, or on-site?expand_more
Pearson has listed this Specialist, Quality Assurance Analyst role as remote.
How much experience is required for this Specialist, Quality Assurance Analyst role?expand_more
Candidates for Specialist, Quality Assurance Analyst at Pearson should have mid level.