Customer Service Representative

About the Company

The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. With over 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states, we provide our customers, team members, and communities the Power of Choice. We are steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. Additionally, we have been named one of America's Greatest Workplaces in Financial Services 2025 by Newsweek and received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025.

About the Role

As a Customer Service Representative at CheckSmart, you will play a pivotal role in our fast-paced environment by helping people in your community access the financial solutions they need. You will build connections with our diverse customer base and process transactions while providing exceptional in-store experiences.

This dynamic entry-level position serves as a launchpad for many of our senior leaders. We invest in your long-term success by offering hands-on training, coaching, and development. If you are looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, this is your chance to cultivate lasting relationships that drive repeat business and maximize customer success.

Hiring Process

To learn more about this opportunity and explore careers within the Community Choice Financial® Family of Brands, please visit ccffamilyofbrands.com.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

Equal Opportunity

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Work location

Work model: On-site

204, East Pleasant Street, Downtown, Marion, Marion County, Ohio, 43302, United States

Marion, Ohio

Key Responsibilities

check_circleConnect with customers to cultivate lasting relationships that drive repeat business
check_circleReview, validate, and process customer transactions with accuracy
check_circleMaximize customer success by offering personalized financial services
check_circleEnter and maintain customer information with precision into a Point of Sale system
check_circleBuild new business by completing daily call campaigns
check_circleAssist in customer account management and collections by accepting payments
check_circlePerform duties outside of the office including vehicle appraisals and store errands
check_circleMaintain internal and external store appearance and meet cleanliness standards
check_circleUphold compliance with Company policies and all relevant local, state, and federal laws

Requirements

verifiedHigh school diploma or equivalent
verifiedProficiency in phones, POS system, Microsoft Office, and other computer systems
verifiedMust be at least 18 years of age (19 in Alabama)
verifiedBackground check required
verifiedValid driver's license, auto insurance, and personal vehicle (preferred)
verifiedBilingual (English/Spanish) (preferred)

Nice to Have

Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish). Valid driver's license, auto insurance, and personal vehicle.

Benefits & Perks

check_circlePaid on-the-job training and comprehensive new hire programcheck_circleAccess to robust learning management system with e-learning modulescheck_circleCross brand training for opportunities across eleven brandscheck_circleKey Holder Program to establish and enhance leadership potentialEducational Reimbursement Program

Skills, education and keywords

Skills: Check Cashing, Document Verification, Money Order Processing, Cash Handling, Cash Drawer Management, Vault Management, English, Spanish, Pos System, Microsoft Office.

Education: High school diploma or equivalent required.

Frequently asked questions about Customer Service Representative at Community Choice Financial Family of Brands

What does a Customer Service Representative at Community Choice Financial Family of Brands do?expand_more

Day-to-day, the Customer Service Representative at Community Choice Financial Family of Brands will connect with customers to cultivate lasting relationships that drive repeat business; review, validate, and process customer transactions with accuracy; maximize customer success by offering personalized financial services; and enter and maintain customer information with precision into a point of sale system.

What are the requirements for this Customer Service Representative role?expand_more

Community Choice Financial Family of Brands is looking for candidates who meet the following requirements: High school diploma or equivalent; Proficiency in phones, POS system, Microsoft Office, and other computer systems; Must be at least 18 years of age (19 in Alabama); Background check required; Valid driver's license, auto insurance, and personal vehicle (preferred); and Bilingual (English/Spanish) (preferred).

Where is the Customer Service Representative role at Community Choice Financial Family of Brands located?expand_more

Customer Service Representative at Community Choice Financial Family of Brands is based in 204, East Pleasant Street, Downtown, Marion, Marion County, Ohio, 43302, United States. This is a on-site role.

Is this Customer Service Representative job remote, hybrid, or on-site?expand_more

Community Choice Financial Family of Brands has listed this Customer Service Representative role as on-site.

How much experience is required for this Customer Service Representative role?expand_more

Candidates for Customer Service Representative at Community Choice Financial Family of Brands should have entry level.

What skills do you need for the Customer Service Representative role at Community Choice Financial Family of Brands?expand_more

Key skills for Customer Service Representative at Community Choice Financial Family of Brands include Check Cashing; Document Verification; Money Order Processing; Cash Handling; Cash Drawer Management; Vault Management; English; and Spanish.

What education is required for Customer Service Representative at Community Choice Financial Family of Brands?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the Customer Service Representative role belong to?expand_more

Customer Service Representative at Community Choice Financial Family of Brands is part of the customer services job category on Recrutus.