Customer Service Representative (Bilingual)
Not Disclosed•Full-TimeOn-site
location_on4629, Esther Street, El Cerrito Heights, Mid-City, San Diego, San Diego County, California, 92115, United States
About the Company
Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. With over 10 brands represented in more than 1,500 brick-and-mortar stores across 24 states, we are steadfast in our commitment to help people access the short-term financial services they need when they need it the most. We are honored to be recognized as a Military Friendly Employer for four consecutive years and named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
About the Role
As a Customer Service Representative (CSR), you will play a pivotal role in our high-performance environment by building connections with a diverse customer base and processing transactions such as check cashing, money transfers, and customer payments. Your mission is to help people in your community access the financial solutions they need right when they need them most, providing exceptional in-store experiences.
This dynamic entry-level position serves as a launchpad for many of our senior leaders. You will receive hands-on training, coaching, and development as we invest in your long-term success. The role involves cultivating lasting relationships to drive repeat business, offering personalized financial services, and engaging in community events. You will work efficiently in a fast-paced environment, handling daily call campaigns, managing customer accounts, and maintaining store security and appearance standards.
Hiring Process
Interested candidates are encouraged to learn more about our culture and opportunities at ccffamilyofbrands.com. Please note that all official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.
Equal Opportunity & Culture
Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. We are an equal-opportunity employer.
Note: The Company uses artificial intelligence tools to assist in its recruitment and hiring process.
Work location
Work model: On-site
4629, Esther Street, El Cerrito Heights, Mid-City, San Diego, San Diego County, California, 92115, United States
San Diego, California
Key Responsibilities
- check_circleConnect with customers to cultivate lasting relationships that drive repeat business
- check_circleReview, validate, and process customer transactions with accuracy
- check_circleMaximize customer success by offering personalized financial services
- check_circleEnter and maintain customer information with precision into a Point of Sale system
- check_circleBuild new business by completing daily call campaigns
- check_circleAssist in customer account management and collections by accepting payments
- check_circlePerform duties outside of the office including vehicle appraisals and store errands
- check_circleMaintain internal and external store appearance and meet cleanliness standards
- check_circleMaintain office security protocols and manage vault and cash drawer procedures
Requirements
- verifiedHigh school diploma or equivalent
- verifiedProficiency in phones, POS system, Microsoft Office, and other computer systems
- verifiedMust be at least 18 years of age (19 in Alabama)
- verifiedBackground check required
- verifiedBilingual (English/Spanish) may be required for certain locations
Nice to Have
Experience in check cashing, document verification, and/or money order processing. Prior cash handling and cash drawer/vault management experience. Bilingual (English/Spanish) skills. Valid driver's license, auto insurance, and personal vehicle.
Benefits & Perks
check_circlePaid on-the-job training and comprehensive new hire programcheck_circleAccess to robust learning management system with e-learning modulescheck_circleCross brand training for opportunities across eleven brandscheck_circleKey Holder Program to establish and enhance leadership potentialEducational Reimbursement Program
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Skills, education and keywords
Skills: Bilingual, English, Spanish, Microsoft Office, Pos System, Check Cashing, Document Verification, Money Order Processing, Cash Handling, Cash Drawer Management.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands
What does a Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands do?expand_more
A Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands is responsible for the following: Connect with customers to cultivate lasting relationships that drive repeat business; Review, validate, and process customer transactions with accuracy; Maximize customer success by offering personalized financial services; and Enter and maintain customer information with precision into a Point of Sale system.
What are the requirements for this Customer Service Representative (Bilingual) role?expand_more
To qualify for the Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands position, applicants should have: High school diploma or equivalent; Proficiency in phones, POS system, Microsoft Office, and other computer systems; Must be at least 18 years of age (19 in Alabama); Background check required; and Bilingual (English/Spanish) may be required for certain locations.
Where is the Customer Service Representative (Bilingual) role at Community Choice Financial Family of Brands located?expand_more
Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands is based in 4629, Esther Street, El Cerrito Heights, Mid-City, San Diego, San Diego County, California, 92115, United States. This is a on-site role.
Is this Customer Service Representative (Bilingual) job remote, hybrid, or on-site?expand_more
Community Choice Financial Family of Brands has listed this Customer Service Representative (Bilingual) role as on-site.
How much experience is required for this Customer Service Representative (Bilingual) role?expand_more
Candidates for Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands should have entry level.
What skills do you need for the Customer Service Representative (Bilingual) role at Community Choice Financial Family of Brands?expand_more
Key skills for Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands include Bilingual; English; Spanish; Microsoft Office; Pos System; Check Cashing; Document Verification; and Money Order Processing.
What education is required for Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Service Representative (Bilingual) role belong to?expand_more
Customer Service Representative (Bilingual) at Community Choice Financial Family of Brands is part of the customer services job category on Recrutus.