
This full-time onsite role at Percepta supports Volvo Car USA from a Mahwah, New Jersey location. The Bilingual Spanish Customer Support Representative coordinates towing and roadside assistance while resolving vehicle-related inquiries across voice, email, and chat channels. Key responsibilities include documenting interactions, troubleshooting issues within authority limits, and escalating complex cases to management. The position appeals to candidates seeking a collaborative culture that values humility, empathy, and professional growth through training programs and tuition reimbursement. Full-time hours are available with flexible scheduling options to accommodate a 7-day operational window.










