Bilingual Spanish Customer Support Representative

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta specializes in creating customer loyalty for clients across the globe. We deliver award-winning services for every stage of the automotive and mobility customer journey, bringing first-class service to multiple markets through diverse channels and languages. Our values are the heartbeat of our organization, guiding how we live, breathe, and play daily.

At Percepta, we lead with humility, listen first, and stay grounded so people and ideas have room to grow. We serve others with care and integrity, take ownership to leave every process better than we found it, and succeed as one team. We strive to deliver remarkable moments that stand out, ensuring all employees feel valued and comfortable being their authentic selves.

About the Role

As a Bilingual Spanish Customer Support Representative supporting Volvo Car USA, you will become part of a community that values your success, supports your career growth, and celebrates your contributions. In this on-site role based in Mahwah, NJ, you will provide world-class customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.

Representing Volvo Cars USA, your mission is to ensure customer satisfaction through a professional and caring approach. You will act as the primary point of contact for Volvo car owners, navigating systems to provide accurate, timely, and courteous support via inbound and outbound voice calls, emails, SMS, and chats. You will take ownership of resolving customer issues within your authority, escalating complex matters when necessary, and documenting all interactions to maintain high-quality service standards.

Work Environment & Culture

This position is fully onsite in Mahwah, NJ, and requires candidates to live within a commutable distance to the office. The role operates 7 days a week from 6:00 AM to 9:00 PM, with full-time hours available. Percepta embraces diversity as a strength, enabling us to view projects from different vantage points and reflect the communities we serve. We are committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

Equal Opportunity

Percepta is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We strive to ensure that every individual can bring their unique value to the table.