Customer Service Representative Bilingual Spanish Preferred
Not Disclosed•Full-TimeOn-site
location_on1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States
About PLS
PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Co-Presidents Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission is centered on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe that exceptional team members are the key to our success, going above and beyond to ensure every customer feels valued.
About the Role
As a Customer Service Representative (CSR), you will serve as the primary point of contact and the "face" of PLS. This role is vital for delivering superior customer service and building trust with our community. You will be responsible for educating customers on our products and services, ensuring all transactions are completed accurately and in compliance with federal, state, and local regulations. Beyond processing transactions, you will play a key role in maintaining a clean, organized store environment and resolving customer inquiries or complaints. Your ability to engage with customers and maintain high quality standards will directly contribute to repeat business and the overall success of the team.
Our Culture
We strive to demonstrate our Core Values in every position: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. At PLS, we recognize that our customers are at the center of everything we do, and we foster a culture where our team members are empowered to make a difference.
Equal Opportunity & Hiring
PLS is an Equal Employment Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace and provides reasonable accommodations to applicants with disabilities. If you require an accommodation for any part of the application or hiring process, please contact our Human Resources team at talentacquisition@pls247.com.
Note: For jobs located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment consistent with the Fair Chance Initiative for Hiring Ordinance.
Work location
Work model: On-site
1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States
Milwaukee, Wisconsin
Key Responsibilities
- check_circleProvide outstanding customer service to ensure repeat business
- check_circleEducate customers on company products and services
- check_circleEnsure all transactions comply with federal, state, and local regulations
- check_circleMaintain a balanced cash drawer and complete transactions accurately
- check_circleUse point-of-sale system to access information and process transactions
- check_circleMaintain a neat and clean store environment for customers and team members
- check_circleResolve customer complaints or refer them to the Store Manager
Requirements
- verifiedEnglish fluency required
- verifiedEnglish/Spanish bilingual preferred
Nice to Have
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant. English/Spanish bilingual.
Benefits & Perks
check_circle401(k) retirement plancheck_circleVacation timecheck_circleOpportunities for advancementcheck_circleOngoing training
Similar Job Opportunities
Bilingual English and Spanish Member Loyalty Representative
Oportun • Fort Worth, Texas
$17-18/hrarrow_forward
Customer Support Specialist - Financial Services
AutoPayPlus • Orlando, Florida
Not Disclosedarrow_forward
Customer Service Representative
American Fence Company • Phoenix, Arizona
Not Disclosedarrow_forward
Frequently asked questions about Customer Service Representative Bilingual Spanish Preferred at PLS Logistics Services
What does a Customer Service Representative Bilingual Spanish Preferred at PLS Logistics Services do?expand_more
A Customer Service Representative Bilingual Spanish Preferred at PLS Logistics Services is responsible for the following: Provide outstanding customer service to ensure repeat business; Educate customers on company products and services; Ensure all transactions comply with federal, state, and local regulations; and Maintain a balanced cash drawer and complete transactions accurately.
What are the requirements for this Customer Service Representative Bilingual Spanish Preferred role?expand_more
PLS Logistics Services is looking for candidates who meet the following requirements: English fluency required; and English/Spanish bilingual preferred.
Where is the Customer Service Representative Bilingual Spanish Preferred role at PLS Logistics Services located?expand_more
Customer Service Representative Bilingual Spanish Preferred at PLS Logistics Services is based in 1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States. This is a on-site role.
Is this Customer Service Representative Bilingual Spanish Preferred job remote, hybrid, or on-site?expand_more
PLS Logistics Services has listed this Customer Service Representative Bilingual Spanish Preferred role as on-site.
How much experience is required for this Customer Service Representative Bilingual Spanish Preferred role?expand_more
Candidates for Customer Service Representative Bilingual Spanish Preferred at PLS Logistics Services should have mid level.
What skills do you need for the Customer Service Representative Bilingual Spanish Preferred role at PLS Logistics Services?expand_more
Key skills for Customer Service Representative Bilingual Spanish Preferred at PLS Logistics Services include English; and Spanish.
What category does the Customer Service Representative Bilingual Spanish Preferred role belong to?expand_more
Customer Service Representative Bilingual Spanish Preferred at PLS Logistics Services is part of the customer services job category on Recrutus.