Public Experience Bilingual Web Support Services
Not Disclosed•Full-TimeRemote
location_on00664, United States
About the Team
The Public Experience (PX) portfolio, part of the Office of Solutions within GSA's Technology Transformation Services, manages a suite of technology products and programs designed to help the public easily access government services and information. Utilizing human-centered design techniques, such as journey mapping and usability testing, the portfolio ensures a high-quality, user-focused experience across multiple delivery channels.
Key products include USA.gov, USAGov en Español, the USAGov Benefit Finder, the PX Contact Center, Vote.gov, and Search.gov. These services provide critical information, benefits, and support to a diverse audience in both English and Spanish, enhancing accessibility and usability for all users. The portfolio serves over 100 million users annually and is instrumental during national crises, providing timely, urgent information through platforms designated by the Department of Homeland Security as the primary source of government communications.
The PX team consists of specialized groups including Content Design, Data Analytics, Outreach, User Experience, and Website Operations. These teams employ tools such as Google Workspace, Drupal, AWS, and Hubspot to maintain and enhance the technical environment, ensuring broad and effective dissemination of vital government information.
Work location
Work model: Remote
00664, United States
Key Responsibilities
- check_circleEnsure all content meets WCAG 2.0 Level AA and Section 508 compliance standards
- check_circleConduct accessibility reviews of blogs, videos, search functionalities, and new features
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Frequently asked questions about Public Experience Bilingual Web Support Services at VetRamp
What does a Public Experience Bilingual Web Support Services at VetRamp do?expand_more
In this Public Experience Bilingual Web Support Services at VetRamp role, you will ensure all content meets wcag 2.0 level aa and section 508 compliance standards; conduct accessibility reviews of blogs, videos, search functionalities, and new features; analyze site accessibility metrics to inform design improvements and prioritize tasks; and provide strategic recommendations for long-term improvements to web best practices and seo.
What are the requirements for this Public Experience Bilingual Web Support Services role?expand_more
To qualify for the Public Experience Bilingual Web Support Services at VetRamp position, applicants should have: Bilingual (English and Spanish); Based in Puerto Rico; WCAG 2.0 Level AA expertise; HTML and CSS knowledge; Familiarity with assistive technologies (JAWS, NVDA, Voiceover, Talkback); and Experience with Adobe Creative Suite and Adobe Acrobat Professional.
Where is the Public Experience Bilingual Web Support Services role at VetRamp located?expand_more
Public Experience Bilingual Web Support Services at VetRamp is based in 00664, United States. This is a remote role.
Is this Public Experience Bilingual Web Support Services job remote, hybrid, or on-site?expand_more
VetRamp has listed this Public Experience Bilingual Web Support Services role as remote.