
location_on00664, United States
The Public Experience (PX) portfolio, part of the Office of Solutions within GSA's Technology Transformation Services, manages a suite of technology products and programs designed to help the public easily access government services and information. Utilizing human-centered design techniques, such as journey mapping and usability testing, the portfolio ensures a high-quality, user-focused experience across multiple delivery channels.
Key products include USA.gov, USAGov en Español, the USAGov Benefit Finder, the PX Contact Center, Vote.gov, and Search.gov. These services provide critical information, benefits, and support to a diverse audience in both English and Spanish, enhancing accessibility and usability for all users. The portfolio serves over 100 million users annually and is instrumental during national crises, providing timely, urgent information through platforms designated by the Department of Homeland Security as the primary source of government communications.
The PX team consists of specialized groups including Content Design, Data Analytics, Outreach, User Experience, and Website Operations. These teams employ tools such as Google Workspace, Drupal, AWS, and Hubspot to maintain and enhance the technical environment, ensuring broad and effective dissemination of vital government information.
Work model: Remote
00664, United States
Future Telecom • San Antonio, Texas
Future Telecom • San Antonio, Texas
Axos Bank • San Diego, California
Experience with Siteimprove, Trello, and Jira. Knowledge of Level Access Accessibility Management Platform (AMP). Experience in graphic design, video development, and social listening. Experience planning and hosting live digital events, such as webinars or social media live events.