
This full-time, in-office role serves as a Tier 2 Helpdesk Technician within an Ohio-based Managed Service Provider, focusing on advanced technical support for enterprise clients. The position involves managing escalated tickets from junior staff, resolving complex network and security issues, and administering Microsoft 365 environments. Key responsibilities include troubleshooting firewalls, maintaining Active Directory, handling backup and disaster recovery tasks, and supporting client onboarding. The role appeals to career-driven professionals seeking growth opportunities to become Subject Matter Experts within a supportive culture that values service excellence. The company offers a comprehensive benefits package and a dedicated professional development program to help technicians advance their skills in the IT industry.
















