
The On Site Patient Experience Coordinator role supports the Patient Experience team at Essen Health Care, a large multispecialty medical group in New York. The position focuses on strengthening patient engagement by managing feedback channels, triaging grievances, and monitoring online review platforms. Key responsibilities include drafting internal communications, designing informational materials, analyzing satisfaction metrics like NPS scores, and collaborating with clinical and operational leaders to drive service improvements. This role appeals to candidates interested in healthcare delivery and patient-centered care, offering the opportunity to shape organizational messaging and culture. The position requires strong communication skills and an analytical mindset to translate patient insights into meaningful actions within a fast-paced, mission-driven environment.










