Patient Experience Coordinator

About Essen Health Care

At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system.

Guided by a Population Health model of care, Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. We now operate five integrated clinical divisions, offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

With over 1,100 employees and 400+ practitioners, we care for over 250,000 patients annually in New York City and beyond. Essen Health Care is the place where care comes together, and we are looking for the most talented and effective individuals to join our rapidly growing company.

About the Role

The On Site Patient Experience Coordinator supports Essen Health Care’s Patient Experience team by strengthening how the organization listens to, communicates with, and engages patients across the care journey. This role combines patient experience coordination, internal communications, and engagement initiatives to ensure patient feedback is translated into meaningful improvements and communicated effectively to staff and patients.

This position works cross-functionally with clinical teams, operations, marketing, and leadership to support patient-centered initiatives, manage feedback channels, and communicate the organization’s commitment to service excellence. The role also contributes to storytelling and communication efforts that highlight the impact of patient experience initiatives across the organization.

We are seeking someone who thinks systemically, communicates clearly, and understands that thoughtful communication and patient engagement help build culture, trust, and stronger care experiences. An ideal candidate is curious about healthcare delivery and patient-centered care, interested in questions such as: What makes care personal? How can a health system communicate its mission clearly to both staff and patients?

Equal Opportunity

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.