
This executive role leads digital and mail contact strategy for Synchrony's collections division, overseeing a global team of analysts. The position focuses on developing data-driven strategies for mobile, email, text, and letter channels to optimize consumer portfolio performance while ensuring strict regulatory compliance. Key responsibilities include leveraging advanced analytics and generative AI to personalize customer communications, managing the end-to-end rollout of new contact initiatives, and collaborating with cross-functional teams to enhance operational efficiency. The role appeals to candidates seeking to drive innovation in financial services within an inclusive culture that values diverse voices. The work arrangement offers flexibility with a hybrid model, allowing employees to work from home near a hub or in an office, with required travel for business engagements.








