
The Senior Operations Service Manager role serves as the primary operational liaison for elite enterprise customers within Lumen's global connectivity team. Key responsibilities include acting as the escalation point for complex service issues, developing custom reporting to track network performance, and leading Service Improvement Plans to resolve process gaps. The position also involves directing enterprise-level automation and AI implementation efforts while mentoring junior staff. This opportunity appeals to candidates seeking a remote work arrangement with a culture built on teamwork and transparency. The role offers the chance to drive lasting impact by bridging technical resources and customer needs in a fast-paced, digitally connected environment.











