
This onsite IT Desktop Support Technician role is based in Ann Arbor, Michigan, supporting a local enterprise client's IT department. The position focuses on diagnosing and resolving hardware and software incidents across Windows and Mac operating systems, deploying and re-imaging devices, and configuring new IT equipment. Key responsibilities include managing printer and scanner issues, documenting all service requests, and providing high-quality customer service while escalating complex problems when necessary. The role is ideal for individuals with prior helpdesk experience or relevant IT certifications seeking to launch a long-term career within a stable organization. It offers a contract-to-hire arrangement with access to comprehensive benefits including medical, dental, vision, and retirement plans from the first day, providing a clear pathway for professional growth within the IT field.

















