
The Director, Experience Optimization & Adoption role leads enterprise strategy for customer experience performance platforms within the Performance Enablement Organization. Key responsibilities include establishing governance models, overseeing adoption lifecycles for tools like Verint and telephony systems, and partnering with cross-functional teams to align configuration with business objectives. The position focuses on driving operational value through data-driven optimization, change management, and building high-performing teams. This opportunity appeals to leaders seeking to shape technology strategy in a mission-driven healthcare environment that prioritizes flexibility, continuous learning, and career development. The role is remote with periodic travel required for workshops and launches.







