
This full-time Lead Engineer role within CCaaS Operations focuses on designing and implementing advanced cloud contact center solutions for federal and defense clients. The position involves leading the end-to-end implementation of platforms like Amazon Connect and Genesys, integrating AI technologies such as generative models, and managing complex routing, IVR, and analytics systems. Key responsibilities include mentoring junior developers, translating technical concepts for non-technical stakeholders, and ensuring network resilience through TCP/IP and VoIP expertise. The role offers the opportunity to work with cutting-edge conversational AI in a mission-driven environment while requiring a Public Trust clearance. The position is based on-site with potential for off-hours support during critical incidents.



















