
The Manager, Patient Support Operations role provides leadership for a team of case managers and clinical nurses within the Patient Support Services division. Key responsibilities include overseeing daily call center operations, managing staffing schedules, and driving program performance through data analysis and root cause problem solving. The position requires ensuring compliance with payer processes, managing benefits investigations, and serving as a primary liaison for client relationship management. This opportunity appeals to leaders seeking to foster a patient-centric culture that balances empathy with accountability while solving complex access challenges. The role offers a dynamic environment with significant autonomy, requiring strategic thinking to optimize workflows and improve patient outcomes in a fast-paced healthcare setting.















