
This executive leadership role focuses on developing and optimizing digital and mail contact strategies for a global consumer lending portfolio. The VP will lead a team of analysts in creating data-driven approaches for mobile, email, text, and letter communications while ensuring strict regulatory compliance and operational risk management. Key responsibilities include leveraging advanced analytics and AI to personalize customer engagement, managing the full lifecycle of strategy testing and rollout, and collaborating with cross-functional teams to drive process excellence. The position offers the appeal of shaping next-generation communication technologies within an inclusive culture that values diverse voices. The work arrangement provides flexibility to work from home near a hub or from an office, with required travel for business activities.




