
This temporary remote role involves serving as a Customer Service Representative II for the CDC INFO program, supporting public health inquiries via phone, email, chat, and text. The position requires handling routine and complex questions regarding health topics, scheduling vaccine appointments, and distributing medical kits while adhering to strict confidentiality and performance standards. Key responsibilities include utilizing CRM systems to track interactions, escalating issues when necessary, and providing feedback to improve operational processes. The role appeals to those seeking to contribute to a vital public health mission with a flexible work arrangement from home. Candidates must be available for shifts between 8:00 am and 8:00 pm EST, Monday through Friday, and are expected to use their own personal computer and internet connection to perform duties.