Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_onNoDo, Omaha, Douglas County, Nebraska, 68102, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering the most up-to-date, reliable, and science-based health information on over 750 health and COVID-related topics.
In this position, you will be the primary point of contact for routine inquiries and complex problems via phone, email, chat, and SMS text. Your day will involve providing assistance with scheduling vaccine appointments and distributing kits, while maintaining strict adherence to CDC and Maximus performance standards, policies, and confidentiality protocols. While the majority of interactions are routine, you will also be expected to utilize your judgment to deviate from standard scripts when necessary, troubleshoot issues using computerized systems, and escalate complex matters to designated groups.
This is a temporary, remote position requiring you to work from your own personal equipment. You will be expected to maintain up-to-date knowledge of CDC public response procedures and actively contribute to process improvements that benefit the program and the public.
Work location
Work model: Remote
NoDo, Omaha, Douglas County, Nebraska, 68102, United States
Omaha, Nebraska
Key Responsibilities
- check_circleMaintain up-to-date knowledge of CDC policies to provide accurate and timely responses
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kit shipments
- check_circleMeet quality assurance metrics and adhere to all confidentiality and privacy protocols
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
- check_circleSchedule vaccine appointments and coordinate the distribution of medical kits
- check_circleEscalate complex issues regarding calls, emails, or scheduling to designated groups
- check_circleContribute to process improvements by suggesting enhancements to workflows and procedures
Requirements
- verifiedHigh School diploma or equivalent
- verified6 months customer service experience
- verifiedExperience with PC, MS Word, and Outlook
- verifiedMust reside in Continental US
- verifiedInternet speed 25mbps or higher
- verifiedWindows 10/11 or Mac OS 11.0.1+
- verifiedPersonal computer (no Chromebooks/tablets)
- verifiedSmartphone for system login
- verifiedCategory 5 or 6 ethernet cable
Nice to Have
Previous experience with phone systems and headset. Windows 11 operating system.
Similar Job Opportunities
Customer Service Rep II (Remote and Temporary)
Maximus • Firestone Park, California
Not Disclosedarrow_forward
Customer Service Rep II (Remote and Temporary)
Maximus • Barre, Vermont
Not Disclosedarrow_forward
Customer Service Rep II (Remote and Temporary)
Maximus • Missoula, Montana
Not Disclosedarrow_forward
Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Web Cam.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
Day-to-day, the Customer Service Rep II (Remote and Temporary) at Maximus will maintain up-to-date knowledge of cdc policies to provide accurate and timely responses; utilize databases and crm systems to track inquiries, appointments, and kit shipments; meet quality assurance metrics and adhere to all confidentiality and privacy protocols; and provide customer service via phone, email, chat, and sms for health-related inquiries.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
To qualify for the Customer Service Rep II (Remote and Temporary) at Maximus position, applicants should have: High School diploma or equivalent; 6 months customer service experience; Experience with PC, MS Word, and Outlook; Must reside in Continental US; Internet speed 25mbps or higher; and Windows 10/11 or Mac OS 11.0.1+.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in NoDo, Omaha, Douglas County, Nebraska, 68102, United States. This is a remote role.
Is this Customer Service Rep II (Remote and Temporary) job remote, hybrid, or on-site?expand_more
Maximus has listed this Customer Service Rep II (Remote and Temporary) role as remote.
How much experience is required for this Customer Service Rep II (Remote and Temporary) role?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Rep II (Remote and Temporary) role at Maximus?expand_more
Key skills for Customer Service Rep II (Remote and Temporary) at Maximus include Customer Service; MS Word; Outlook; Phone Systems; Headset; Windows 10; Windows 11; and Mac Catalina.
What education is required for Customer Service Rep II (Remote and Temporary) at Maximus?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Customer Service Rep II (Remote and Temporary) role belong to?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is part of the customer services job category on Recrutus.