Customer Service Rep II (Remote and Temporary)

About the Role

Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering the most up-to-date, reliable, and science-based health information on over 750 health and COVID-related topics.

In this position, you will provide customer service via phone, email, chat, and SMS text. Your primary function is to assist callers with routine inquiries, schedule vaccine appointments, and coordinate the distribution of health kits. While the majority of interactions follow standard scripts, you will also be expected to handle deviations, troubleshoot issues using computerized systems, and refer complex matters to senior staff or published materials. You will maintain up-to-date knowledge of CDC public response procedures to ensure all responses are courteous, timely, and professional.

Work Environment & Requirements

This is a temporary, fully remote position that requires you to use your own personal equipment. You must reside permanently in the Continental US and have a private, secure work area with a reliable internet connection (25 Mbps download / 5 Mbps upload) and a wired Ethernet connection. The role demands a personal computer (Windows 10/11 or Mac OS) and a smartphone for system login purposes.

You must be available to work an 8-hour shift between 8:00 AM and 8:00 PM EST, Monday through Friday. Flexibility is required to work alternate schedules, holidays, and weekends to meet operational needs. All personnel must sign a Statement of Understanding and Non-Disclosure and undergo periodic program update training.

Hiring Process

Candidates must successfully complete a written assessment as part of the selection process. If you require reasonable accommodations during any phase of the employment process, including accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus.com.

Equal Opportunity & Compensation

Maximus is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. This wage rate varies by locality. An applicant's salary history will not be used in determining compensation.