Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_on94-120, Malakeke Place, Waipahu, Honolulu County, Hawaii, 96797, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.
As a representative, you will be the voice of the CDC, handling inquiries via phone, email, chat, and SMS. Your primary function is to provide exceptional customer service by assisting callers with general questions, scheduling vaccine appointments, and coordinating the distribution of health kits. While many interactions are routine, you will also navigate complex situations that require deviation from standard scripts to ensure accurate and empathetic support.
This is a temporary, remote position. You will be expected to work from a private, secure home office using your own personal computer and internet connection. The role demands high flexibility, as you must be available to work 8-hour shifts between 8:00 AM and 8:00 PM EST, Monday through Friday, with potential requirements for alternate schedules, holidays, or weekends to meet operational needs.
Work location
Work model: Remote
94-120, Malakeke Place, Waipahu, Honolulu County, Hawaii, 96797, United States
Waipahu, Hawaii
Key Responsibilities
- check_circleProvide customer service via phone, email, chat, and SMS for health inquiries
- check_circleMaintain up-to-date knowledge of CDC policies to provide accurate information
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Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Web Cam.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
In this Customer Service Rep II (Remote and Temporary) at Maximus role, you will provide customer service via phone, email, chat, and sms for health inquiries; maintain up-to-date knowledge of cdc policies to provide accurate information; utilize databases and crm systems to track inquiries and document interactions; and meet quality assurance metrics and adhere to confidentiality and privacy protocols.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
Maximus is looking for candidates who meet the following requirements: High School diploma or equivalent; 6 months customer service experience; Experience with PC, MS Word, and Outlook; Must reside in Continental US; Internet speed 25mbps or higher; and Windows 10/11 or Mac OS 11.0.1+.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in 94-120, Malakeke Place, Waipahu, Honolulu County, Hawaii, 96797, United States. This is a remote role.