Customer Service Rep II (Remote and Temporary)

About the Role

Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.

In this position, you will serve as the primary point of contact for inquiries received via phone, email, chat, and SMS. Your day-to-day involves providing assistance with general health questions, scheduling vaccine appointments, and coordinating the distribution of health kits. While the majority of interactions are routine, you will also handle complex situations that require deviation from standard scripts, utilizing databases and written materials to troubleshoot issues and provide accurate guidance in a courteous and professional manner.

This is a temporary, remote position. Candidates must be prepared to use their own personal equipment and maintain a secure, private home office environment. The role demands flexibility, as you must be available to work 8-hour shifts between 8:00 AM and 8:00 PM EST, Monday through Friday, with potential requirements to work holidays, weekends, or alternate schedules to meet operational needs.

Hiring Process & Application

To be considered for this role, applicants must successfully complete a written assessment. All candidates are required to sign a Statement of Understanding and Non-Disclosure. The program also mandates periodic training updates as CDC protocols evolve.

If you require reasonable accommodations during any phase of the employment process due to a disability, medical condition, or impairment, please contact People Operations at applicantaccom@maximus.com.

Equal Opportunity Employer

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

Compensation Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. This rate varies by locality. An applicant's salary history will not be used in determining compensation.