Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_on22, Weed Avenue, Norwalk, Western Connecticut Planning Region, Connecticut, 06850, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.
As a representative, you will be the voice of the CDC, handling inquiries via phone, email, chat, and SMS. Your primary function is to provide exceptional customer service by assisting callers with general health information, scheduling vaccine appointments, and coordinating the distribution of health kits. While many interactions are routine, you will also be empowered to deviate from standard scripts when necessary to address unique customer needs or troubleshoot complex issues.
This is a temporary, remote position requiring you to work from your own personal equipment. You will be expected to maintain a private, secure work area and stay current with CDC public response procedures to ensure all interactions are courteous, timely, and professional.
Work location
Work model: Remote
22, Weed Avenue, Norwalk, Western Connecticut Planning Region, Connecticut, 06850, United States
Norwalk, Connecticut
Key Responsibilities
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kit shipments
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
- check_circleEscalate complex issues regarding calls, emails, or scheduling to designated senior staff
- check_circleSchedule vaccine appointments and coordinate the distribution of medical kits
- check_circleSuggest process improvements to enhance efficiency for the CDC and Maximus programs
- check_circleMonitor and meet Quality Assurance metrics and key performance indicators
- check_circleMaintain up-to-date knowledge of CDC policies and procedures to ensure compliance
- check_circleResearch and deliver accurate health information using CDC materials and internal resources
Requirements
- verifiedHigh School diploma or equivalent
- verified6 months customer service experience
- verifiedExperience with PC, MS Word, and Outlook
- verifiedMust reside in Continental US
- verifiedInternet speed 25mbps or higher
- verifiedWindows 10/11 or Mac OS 11.0.1+
- verifiedPersonal computer (no Chromebooks/tablets)
- verifiedSmartphone for system login
- verifiedCategory 5 or 6 ethernet cable
Nice to Have
Previous experience with phone systems and headset. Windows 11 operating system.
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Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
Day-to-day, the Customer Service Rep II (Remote and Temporary) at Maximus will utilize databases and crm systems to track inquiries, appointments, and kit shipments; provide customer service via phone, email, chat, and sms for health-related inquiries; escalate complex issues regarding calls, emails, or scheduling to designated senior staff; and schedule vaccine appointments and coordinate the distribution of medical kits.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
Maximus is looking for candidates who meet the following requirements: High School diploma or equivalent; 6 months customer service experience; Experience with PC, MS Word, and Outlook; Must reside in Continental US; Internet speed 25mbps or higher; and Windows 10/11 or Mac OS 11.0.1+.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in 22, Weed Avenue, Norwalk, Western Connecticut Planning Region, Connecticut, 06850, United States. This is a remote role.
Is this Customer Service Rep II (Remote and Temporary) job remote, hybrid, or on-site?expand_more
Maximus has listed this Customer Service Rep II (Remote and Temporary) role as remote.
How much experience is required for this Customer Service Rep II (Remote and Temporary) role?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Rep II (Remote and Temporary) role at Maximus?expand_more
Key skills for Customer Service Rep II (Remote and Temporary) at Maximus include Customer Service; MS Word; Outlook; Phone Systems; Headset; Windows 10; Windows 11; and Mac Catalina.
What education is required for Customer Service Rep II (Remote and Temporary) at Maximus?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Customer Service Rep II (Remote and Temporary) role belong to?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is part of the customer services job category on Recrutus.