Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_onGrand Prize of America Avenue, Chatham County, Georgia, 31421, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering the most up-to-date, reliable, and science-based health information on over 750 health and COVID-related topics.
In this position, you will provide customer service via phone, email, chat, and SMS text. Your primary function is to assist callers with routine inquiries, schedule vaccine appointments, and coordinate the distribution of health kits. While many interactions follow standard scripts, you will also be expected to handle deviations, troubleshoot issues using computerized systems, and refer complex matters to senior staff or published materials when necessary.
This is a temporary, remote position. You will be required to use your own personal equipment, including a compliant computer, high-speed internet, and a smartphone for system login. The role demands a private, secure work area and the ability to maintain up-to-date knowledge of CDC public response procedures to ensure all responses are courteous, timely, and professional.
Work location
Work model: Remote
Grand Prize of America Avenue, Chatham County, Georgia, 31421, United States
Georgia
Key Responsibilities
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kit shipments
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
- check_circleMeet quality assurance metrics and adhere to all performance standards and privacy policies
- check_circleSchedule vaccine appointments and coordinate the distribution of medical kits
- check_circleMaintain up-to-date knowledge of CDC policies and protocols to ensure compliance
- check_circleEscalate complex issues to designated groups when standard procedures are insufficient
- check_circleIdentify and suggest process improvements to enhance operational efficiency
- check_circleResearch and deliver accurate health information using CDC materials and internal resources
Requirements
- verifiedHigh School diploma or equivalent
- verified6 months customer service experience
- verifiedPC, MS Word, and Outlook experience
- verified25mbps internet speed (50mbps for shared)
- verifiedCategory 5 or 6 ethernet connection
- verifiedWindows 10/11 or Mac OS 11.0.1+
- verifiedContinental US residence
- verifiedSmartphone for system login
- verifiedPersonal computer (no Chromebooks/tablets)
Nice to Have
Previous experience with phone systems and headset. Windows 11 operating system.
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Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
A Customer Service Rep II (Remote and Temporary) at Maximus is responsible for the following: Utilize databases and CRM systems to track inquiries, appointments, and kit shipments; Provide customer service via phone, email, chat, and SMS for health-related inquiries; Meet quality assurance metrics and adhere to all performance standards and privacy policies; and Schedule vaccine appointments and coordinate the distribution of medical kits.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
To qualify for the Customer Service Rep II (Remote and Temporary) at Maximus position, applicants should have: High School diploma or equivalent; 6 months customer service experience; PC, MS Word, and Outlook experience; 25mbps internet speed (50mbps for shared); Category 5 or 6 ethernet connection; and Windows 10/11 or Mac OS 11.0.1+.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in Grand Prize of America Avenue, Chatham County, Georgia, 31421, United States. This is a remote role.
Is this Customer Service Rep II (Remote and Temporary) job remote, hybrid, or on-site?expand_more
Maximus has listed this Customer Service Rep II (Remote and Temporary) role as remote.
How much experience is required for this Customer Service Rep II (Remote and Temporary) role?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Rep II (Remote and Temporary) role at Maximus?expand_more
Key skills for Customer Service Rep II (Remote and Temporary) at Maximus include Customer Service; MS Word; Outlook; Phone Systems; Headset; Windows 10; Windows 11; and Mac Catalina.
What education is required for Customer Service Rep II (Remote and Temporary) at Maximus?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Customer Service Rep II (Remote and Temporary) role belong to?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is part of the customer services job category on Recrutus.