Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_on117, Wilson Avenue, Edison, Middlesex County, New Jersey, 08817, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.
In this position, you will be the primary point of contact for routine inquiries and complex problems via phone, email, chat, SMS, and written correspondence. Your day will involve utilizing computerized systems and databases to provide accurate information, schedule vaccine appointments, and coordinate the distribution of health kits. While the majority of interactions are routine, you will also exercise judgment to deviate from standard scripts when necessary to address unique customer needs.
This is a temporary, remote position requiring you to use your own personal equipment. You will work within a structured environment where maintaining up-to-date knowledge of CDC public response procedures and policies is essential to providing courteous and professional assistance.
Work location
Work model: Remote
117, Wilson Avenue, Edison, Middlesex County, New Jersey, 08817, United States
Edison, New Jersey
Key Responsibilities
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kit shipments
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
- check_circleSuggest process improvements to enhance efficiency for Maximus, CDC, and the public
- check_circleSchedule vaccine appointments and coordinate the distribution of medical kits
- check_circleMonitor and meet Quality Assurance metrics and key performance indicators
- check_circleEscalate complex issues to designated groups when standard procedures are insufficient
- check_circleResearch and deliver accurate, science-based health information to the public and professionals
- check_circleMaintain up-to-date knowledge of CDC policies and procedures to ensure compliance
Requirements
- verifiedHigh School diploma or equivalent
- verified6 months customer service/administrative/call center experience
- verifiedEnglish speaking and writing skills
- verifiedWritten assessment completion
- verifiedPC, MS Word, and Outlook experience
- verifiedWork from home capability
- verifiedContinental US residency
- verified25mbps internet speed (50mbps for shared)
- verified5mbps upload speed
- verifiedCategory 5 or 6 ethernet connection
- verifiedWindows 10/11 or Mac OS 11.0.1+/10.15/12.3
- verifiedSmartphone for system login
- verifiedFlexibility for holidays, weekends, and alternate schedules
Nice to Have
Previous experience with phone systems and headset.
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Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
In this Customer Service Rep II (Remote and Temporary) at Maximus role, you will utilize databases and crm systems to track inquiries, appointments, and kit shipments; provide customer service via phone, email, chat, and sms for health-related inquiries; suggest process improvements to enhance efficiency for maximus, cdc, and the public; and schedule vaccine appointments and coordinate the distribution of medical kits.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
To qualify for the Customer Service Rep II (Remote and Temporary) at Maximus position, applicants should have: High School diploma or equivalent; 6 months customer service/administrative/call center experience; English speaking and writing skills; Written assessment completion; PC, MS Word, and Outlook experience; and Work from home capability.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in 117, Wilson Avenue, Edison, Middlesex County, New Jersey, 08817, United States. This is a remote role.
Is this Customer Service Rep II (Remote and Temporary) job remote, hybrid, or on-site?expand_more
Maximus has listed this Customer Service Rep II (Remote and Temporary) role as remote.
How much experience is required for this Customer Service Rep II (Remote and Temporary) role?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Rep II (Remote and Temporary) role at Maximus?expand_more
Key skills for Customer Service Rep II (Remote and Temporary) at Maximus include Customer Service; MS Word; Outlook; Phone Systems; Headset; Windows 10; Windows 11; and Mac Catalina.
What education is required for Customer Service Rep II (Remote and Temporary) at Maximus?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Customer Service Rep II (Remote and Temporary) role belong to?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is part of the customer services job category on Recrutus.