
This full-time role within the Property and Casualty Customer Service team supports policyholders and agents by managing premium-related financial processes. The position involves reviewing and executing complex billing activities, resolving premium discrepancies, and handling escalated customer complaints with a focus on accuracy and compliance. Key responsibilities include utilizing insurance software systems like Guidewire and Salesforce to maintain data integrity and provide professional communication. The role offers a hybrid work arrangement following a two-month in-person training period in Lansing, Michigan. It is appealing for candidates seeking a stable career in insurance with a comprehensive benefits package and opportunities to work with advanced technologies in a collaborative environment.





