
This executive leadership role focuses on developing and optimizing digital and mail contact strategies for consumer collections at Synchrony. The VP leads a global team in creating data-driven approaches for mobile, email, text, and letter communications across various loan portfolios. Key responsibilities include leveraging advanced analytics and AI to personalize customer engagement, managing regulatory compliance, and driving automation to improve operational efficiency. The position offers the appeal of working with next-generation communication technologies within an inclusive culture that values diverse voices. The role supports a hybrid work arrangement with flexibility to work from home near a hub or in an office, requiring occasional travel for business activities.






