
This Principal Architect role within Verizon's Customer Experience team focuses on designing and modernizing unified communications and contact center solutions. The position requires deep expertise in voice security, AI-driven engagement tools, and platforms like Webex and Microsoft Teams. Key responsibilities include translating complex business requirements into comprehensive technical architectures, collaborating with sales teams to drive revenue growth, and delivering technical workshops to stakeholders. The role appeals to forward-thinking professionals seeking a culture of continuous innovation and learning, with opportunities to shape the future of customer engagement. As a mobile position, the job primarily involves working from customer or field locations with occasional visits to Verizon facilities for training and meetings.

















